Different approaches to Spanish e-government
From use to impact
Bibliographic Data
| ID | 7169808 |
|---|---|
| Authors | Covadonga Gijón (0000-0001-5779-3118, Universidad Nacional de Educación a Distancia, corresponding author), Fernando Fernández-Bonilla (0009-0003-4863-3560, Universidad Nacional de Educación a Distancia), Aurora Ruiz-Rua (0000-0002-0670-5787, Universidad Nacional de Educación a Distancia) |
| Year | 2025 |
| Volume | 49 |
| Issue | 3 |
| Pages | 102918 |
| Publication date | 2025-04-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Telecommunications Policy (JOURNAL) |
| Journal identifiers | ISSN: 0308-5961 • E-ISSN: 1879-3258 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.telpol.2025.102918 |
| OpenAlex | W4407421888 |
| Language | EN |
| Citations received | 5 |
| References cited | 27 |
This paper examines the factors that determine the use of e-government services in Spain. It identifies key determinants, including e-services usage synergies, e-trust, e-skills and socio-demographic determinants of e-government use as an outcome of a logit model with national data from 2023. The main results highlight the key role of ICT skills, confidence in technology and the quality of Internet connectivity, revealing significant disparities between socio-economic groups. Meanwhile, it explores the second and third levels of the digital divide, with a special focus on the information and ICT domain and its effective application, analysing the penetration and main uses of e-government in Spain. Policy recommendations call for the enhancement of digital literacy, the fostering of trust in e-government and the improvement of Internet access for vulnerable populations to promote inclusive digital governance. • Identifies key factors influencing e-government adoption in Spain. • Provides an updated framework to understand the diverse levels of the digital divide. • ICT skills, e-trust and internet quality for effective e-government participation. • Points out socio-economic disparities in e-government usage. • Recommends strategies to bridge the digital divide
Business · E-Government · Economics · Information and Communications Technology · Linguistics · Public economics · Regional science · Sociology · World Wide Web · Computer Science · E-Government and Public Services · Philosophy · Privacy, Security, and Data Protection · Social Media and Politics
The Third-Level Digital Divide
Trust and risk in e-government adoption
On-line trust
A Theoretical Extension of the Technology Acceptance Model
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
The gap not only closes
The digital divide
The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries
Future of e-Government
The digital divide shifts to differences in usage
Business perceptions and satisfaction with e-government
Digital Na(t)ives? Variation in Internet Skills and Uses among Members of the “Net Generation”
E‐Government and the Transformation of Service Delivery and Citizen Attitudes
| Citations per year | 5 |
|---|---|
| Citation span | 2025 - 2026 (2) |
| Highly cited | No |