Doing empathy and sympathy

Caring Responses to Troubles Tellings on a Peer Support Line

Datos Bibliográficos

ID7750758
AutoresChristopher Pudlinski (Central Connecticut State University, autor de correspondencia)
Año2005
Volumen7
Número3
Páginas267-288
Fecha de publicación2005-08-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaDiscourse Studies (JOURNAL)
Identificadores de la revistaISSN: 1461-4456 • E-ISSN: 1461-7080
EditorialSAGE Publications (PUBLISHER • US)
DOI10.1177/1461445605052177
OpenAlexW2007099156
IdiomaEN
Citas recibidas47
Referencias citadas23

Conversation analysis of 53 emotive responses to troubles tellings on a peer support line discovered eight different methods for expressing empathy and/or sympathy. Emotive reactions, assessments, and formulating the gist of the trouble typically occur early on in a troubles telling. Reporting one’s own reaction was found in the midst of troubles telling, as a second reaction to ‘bad’ news or after callers’ reports of their own feelings. Naming another’s feelings and using an idiom occur towards the end of a troubles telling. Sharing a similar experience of similar feelings and expressing one’s feelings were used in various places within a troubles telling and conveyed more than basic concern about the callers’ feelings. These and other differences between methods further detail the various ways support providers and recipients perform empathy and/or sympathy in situ

Conversation · Conversation analysis · Emotive · Empathy · Feeling · Sociology · Sympathy · Communication · Counseling, Therapy, and Family Dynamics · Language, Discourse, Communication Strategies · Mental Health and Patient Involvement · Psychology · Social Psychology