PSB goes personal

The failure of personalised PSB web pages

Bibliographic Data

ID7919915
AuthorsJannick Kirk Sørensen (0000-0002-4127-6551, Aalborg University, corresponding author)
Year2013
Volume29
Issue55
Publication date2013-12-21
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueMedieKultur Journal of media and communication research (JOURNAL)
Journal identifiersISSN: 0900-9671 • E-ISSN: 1901-9726
PublisherDet Kgl. Bibliotek/Royal Danish Library (PUBLISHER)
DOI10.7146/mediekultur.v29i55.7993
OpenAlexW2128235405
LanguageEN
Citations received10
References cited21

Between 2006 and 2011, a number of European public service broadcasting (PSB) organisations offered their website users the opportunity to create their own PSB homepage. The web customisation was conceived by the editors as a response to developments in commercial web services, particularly social networking and content aggregation services, but the customisation projects revealed tensions between the ideals of customer sovereignty and the editorial agenda-setting. This paper presents an overview of the PSB activities as well as reflections on the failure of the customisable PSB homepages. The analysis is based on interviews with the PSB editors involved in the projects and on studies of the interfaces and user comments. Commercial media customisation is discussed along with the PSB projects to identify similarities and differences

Business · Political science · Service (business · Web 2.0 · Web service · World Wide Web · Computer Science · Engineering · Media Studies and Communication · Multimedia Communication and Technology · Social Media and Politics · Marketing

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Open DOIOpen Access