Transformational leadership and the European Foundation for Quality Management model in five-star hotels
Bibliographic Data
| ID | 7992073 |
|---|---|
| Authors | Silvia Portela Maquieira (0000-0001-6690-3040, University of Alicante), Juan José Tarı́ (0000-0003-4280-5264, University of Alicante, corresponding author), José F Molina‐Azorín (0000-0002-6337-0514, University of Alicante) |
| Year | 2021 |
| Volume | 27 |
| Issue | 2 |
| Publication date | 2021-04-06 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Tourism Analysis Revista de Análisis Turístico (JTA (JOURNAL) |
| Journal identifiers | ISSN: 2254-0644 • E-ISSN: 1885-2564 |
| Publisher | AECIT (PUBLISHER • ES) |
| DOI | 10.53596/jta.v27i2.356 |
| OpenAlex | W4312422098 |
| Language | EN |
| Citations received | 3 |
| References cited | 46 |
Purpose This work analyses quality management (through the European Foundation for Quality Management-EFQM-model) and transformational leadership in hotels in Spain. Design/methodology/approach The study analyses 102 5-star and 5-star large luxury hotels that answer a questionnaire on transformational leadership and the EFQM model. It analyses the degree of importance of quality and transformational leadership in hotels, the significant differences between groups of hotels (according to stars, size, modality and type of product) and the association between transformational leadership and quality. Findings The results show the levels of quality and transformational leadership, minor significant differences between groups and an association between the two variables. In general, chain-affiliated hotels have a higher level of leadership and a more advanced employee and process management than independent hotels. Also, those hotels that focus on a vacational product show a lower attention to the strategy dimension in the EFQM model. The number of employees is not an important factor to adopt quality. Finally, transformational leadership allows hotels to advance in the development of quality management. Originality/value Although there are studies on quality management that show the importance of leadership for quality, there are few studies that examine transformational leadership and quality in the same study, mainly in the tourism industry, and especially in the case of the hotel industry
Business · Hotel industry · Originality · Political science · Quality (philosophy · Quality management · Tourism · Transformational leadership · Accounting and Organizational Management · Business, Innovation, and Economy · Job Satisfaction and Organizational Behavior · Organizational Leadership and Management Strategies · Psychology · Quality and Supply Management · Social Psychology · Wine Industry and Tourism · Marketing
| Unique citing works | 3 |
|---|---|
| Citations per year | 1 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 3 |