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Predicting Primary Care Use Among Patients in a Large Integrated Health System

The Role of Patient Experience Measures

Bibliographic Data

ID9098856
AuthorsEdwin S Wong (0000-0002-6079-686X, VA Puget Sound Health Care System, corresponding author), Matthew L Maciejewski (0000-0003-1765-5938, Center for Health Services Research in Primary Care, Durham VA Medical Center), Paul L Hebert (0000-0002-5886-7964, VA Puget Sound Health Care System, corresponding author), Ashok Reddy (0000-0001-5238-629X, VA Puget Sound Health Care System, corresponding author), Chuan-Fen Liu (VA Puget Sound Health Care System), Chuan‐Fen Liu (0000-0002-6915-8194, University of Washington, corresponding author)
Year2019
Volume57
Issue8
Pages608-614
Publication date2019-08-01
Open AccessNo
TypeARTICLE
VenueMedical Care (JOURNAL)
Journal identifiersISSN: 0025-7079 • E-ISSN: 1537-1948
PublisherOvid Technologies (Wolters Kluwer Health) (PUBLISHER)
DOI10.1097/mlr.0000000000001155
PMID31295190
OpenAlexW2961228505
LanguageEN
Citations received1
References cited28

OBJECTIVE: Most Veterans Affairs (VA) Health Care System enrollees age 65+ also have the option of obtaining care through Medicare. Reliance upon VA varies widely and there is a need to optimize its prediction in an era of expanding choice for veterans to obtain care within or outside of VA. We examined whether survey-based patient-reported experiences improved prediction of VA reliance. METHODS: VA and Medicare claims in 2013 were linked to construct VA reliance (proportion of all face-to-face primary care visits), which was dichotomized (=1 if reliance >50%). We predicted reliance in 83,143 Medicare-eligible veterans as a function of 61 baseline characteristics in 2012 from claims and the 2012 Survey of Healthcare Experiences of Patients. We estimated predictive performance using the cross-validated area under the receiver operating characteristic (AUROC) curve, and assessed variable importance using the Shapley value decomposition. RESULTS: In 2012, 68.9% were mostly VA reliant. The AUROC for the model including claims-based predictors was 0.882. Adding patient experience variables increased AUROC to 0.890. The pseudo R for the full model was 0.400. Baseline reliance and patient experiences accounted for 72.0% and 11.1% of the explained variation in reliance. Patient experiences related to the accessibility of outpatient services were among the most influential predictors of reliance. CONCLUSION: The addition of patient experience variables slightly increased predictive performance. Understanding the relative importance of patient experience factors is critical for informing what VA reform efforts should be prioritized following the passage of the 2018 MISSION Act

Actuarial science · Baseline (sea) · Family medicine · Health care · Healthcare system · Patient experience · Primary care · Receiver operating characteristic · Veterans Affairs · Chronic Disease Management Strategies · Medicine · Patient Satisfaction in Healthcare · Primary Care and Health Outcomes

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Citations per year0.25
Citation span2022 - 2022 (1)
Highly citedNo

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