Special Issues Addressed in the CAHPSTM Survey of Medicare Managed Care Beneficiaries
Bibliographic Data
| ID | 9101220 |
|---|---|
| Authors | Jenny A Schnaier (Agency for Healthcare Research and Quality, corresponding author), Sheri F Sweeny, Sheri Sweeny, Valerie Williams (0000-0002-0192-063X), Valerie S L Williams, Beth Kosiak, James S Lubalin, Ron D Hays (0000-0001-6697-907X), Lauren Harris-Kojetin, Lauren D Harris-Kojetin |
| Year | 1999 |
| Volume | 37 |
| Issue | SUPPLEMENT |
| Pages | MS69-MS78 |
| Publication date | 1999-03-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Medical Care (JOURNAL) |
| Journal identifiers | ISSN: 0025-7079 • E-ISSN: 1537-1948 |
| Publisher | Ovid Technologies (Wolters Kluwer Health) (PUBLISHER) |
| DOI | 10.1097/00005650-199903001-00008 |
| PMID | 10098561 |
| OpenAlex | W2016888217 |
| Language | EN |
| Citations received | 11 |
| References cited | 4 |
OBJECTIVES: This article describes the process through which the MMC survey was developed and examines issues in using this survey with Medicare beneficiaries that have implications for all CAHPS surveys. These include the ability of Medicare beneficiaries to use MMC navigational features, whether access measures are meaningful for this population, and whether beneficiaries' familiarity with managed care influences their health plan assessments. BACKGROUND: The Health Care Financing Administration (HCFA) is mandated to provide comparative plan information, based partly on consumer surveys, to Medicare beneficiaries. The Consumer Assessments of Health Plans Study (CAHPS) is an integrated set of tested, standardized surveys of health plan enrollees. To meet its goal, HCFA has invested in the development of a CAHPS survey of beneficiaries enrolled in Medicare Managed Care plans (MMC). METHODS: Cognitive interviews were completed with 31 Medicare beneficiaries. A field test also was conducted with beneficiaries to examine patterns of survey response. A sample of 956 eligible individuals was selected from six health plans. Using a combination of mail and telephone data collection, 663 (69%) questionnaires were completed. This article provides selective results from these tests. RESULTS: The use of screening questions, skip instructions, and tailored "not applicable" response options appeared to facilitate the response task. Some CAHPS access questions were not meaningful to Medicare beneficiaries. The data do not support the need to adjust for length of plan enrollment. CONCLUSION: Analyses suggested changes to improve the MMC survey and to make other CAHPS surveys consistent with these changes
Business · Data collection · Environmental health · Family medicine · Health care · Health care financing · Health plan · Managed care · Medicare Advantage · MEDLINE · Minimum Data Set · Plan (archaeology) · Population · Telephone survey · Test (biology) · Healthcare Policy and Management · Marketing · Medication Adherence and Compliance · Medicine · Nursing · Patient Satisfaction in Healthcare
Quality Assessments by Sick and Healthy Beneficiaries in Traditional Medicare and Medicare Managed Care
Sex differences in assessments of the quality of medicare managed care
Factors Associated With Health‐Related Quality of Life Among an Older Population in a Largely Rural Western Region
Disability and satisfaction with access to health care
Teamwork Culture and Patient Satisfaction in Hospitals
Dimensions of Consumer-Assessed Quality of Medicare Managed-Care Health Plans
Psychometric Properties of the CAHPSTM 1.0 Survey Measures
Dimensions of Plan Performance for Sick and Healthy Members on the Consumer Assessments of Health Plans Study 2.0 Survey
Factors Affecting Response Rates to the Consumer Assessment of Health Plans Study Survey
Patient Satisfaction With Hospital Care
The Use of Cognitive Testing to Develop and Evaluate CAHPSTM 1.0 Core Survey Items
| Unique citing works | 11 |
|---|---|
| Citations per year | 0,41 |
| Citation span | 1999 - 2009 (11) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 10 |