They Is Clowning Tough
911 And the Social Construction of Reality
Bibliographic Data
| ID | 9680353 |
|---|---|
| Authors | James F Gilsinan (UCLouvain Saint-Louis Brussels, corresponding author) |
| Year | 1989 |
| Volume | 27 |
| Issue | 2 |
| Pages | 329-344 |
| Publication date | 1989-05-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Criminology (JOURNAL) |
| Journal identifiers | ISSN: 0011-1384 • E-ISSN: 1745-9125 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/j.1745-9125.1989.tb01035.x |
| OpenAlex | W1979703776 |
| Language | EN |
| Citations received | 18 |
| References cited | 14 |
This article examines the interaction of 911 operators with callers. The study is based on 36 hours of participant observation and an in‐depth analysis of 265 randomly recorded telephone contacts between citizens and police emergency operators over a 24‐hour period. Call processing is only partially explained by the in formation‐gathering function of operators. Initial data from callers are used by operators to help the caller and the operator together construct a definition of an event that makes sense organizationally. Thus, the article describes the interpretive work of 911 operators and the consequences of such work for demand processing within police agencies
Construct (python library · Event (particle physics · Function (biology · Operator (biology · Participant observation · Social science · Sociology · Work (physics · Computer Science · Engineering · Policing Practices and Perceptions · Psychology · Psychology of Social Influence · Social Psychology · Stalking, Cyberstalking, and Harassment
Have You Been Identified? Hidden Boundary Work in Emergency Services Classifications
Constrained Gatekeepers of the Criminal Justice Footprint
Calling the Police via 911 Versus a Non-Emergency Number
Intelligent risk management
Misplaced Mistrust
Misplaced Mistrust
Operators managing callers’ sense of urgency in calls to the medical emergency number
How 911 callers and call‐takers impact police encounters with the public
Tangled up in blue
Lights and Sirens”
The use of multiple indicators to estimate crime trends in American cities
Reexamining Social Disorganization Theory Using Calls to the Police as a Measure of Crime
Measurement Error in Calls‐for‐service as an Indicator of Crime
Improving Observational Studies of Police
The Effect of Longitudinal Arrest Patterns on the Development of Robbery Trends at the Neighborhood Level
Reflections on 'Two Concepts of Rules
Something really weird has happened
Les appels abusifs à Police-secours. La responsabilité des usagers mise en cause
The Power of the Street-Level Bureaucrat in Public Service Bureaucracies
Calling the cops
Signwork
The social meanings of suicide
Organizational Work
Talking Social Structure
Social Problems, Problematic Situations, and Quasi-Theories
Calls for Police Assistance
Policeman as Philosopher, Guide and Friend
Normal Crimes
| Unique citing works | 18 |
|---|---|
| Citations per year | 0,5 |
| Citation span | 1990 - 2026 (37) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 17 |