Changing Scripts at Work

Managers and Professionals

Datos Bibliográficos

ID9759726
AutoresGideon Kunda (Department of Labor Studies at Tel Aviv University, autor de correspondencia), John Van Maanen (Massachusetts Institute of Technology)
Año1999
Volumen561
Número1
Páginas64-80
Fecha de publicación1999-01-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaThe Annals of the American Academy of Political and Social Science (JOURNAL)
Identificadores de la revistaISSN: 0002-7162 • E-ISSN: 1552-3349
EditorialSAGE Publications (PUBLISHER • US)
DOI10.1177/000271629956100105
OpenAlexW2163733713
IdiomaEN
Citas recibidas46
Referencias citadas23

In this article, the authors explore how structural changes in the labor market for professional and managerial employees might be changing the nature of emotional labor required in these occupations. They first draw on ethnographic data in a firm noted for stable long-term employment to illustrate how efforts to create a corporate culture focus on shaping employees' emotional labor toward displays of loyalty and commitment to their employer. This is followed by a speculative analysis of how the current shift toward market-based forms of employment and an entrepreneurial work ethic is changing both the substance and the style of emotional labor

Business · Economics · Emotional labor · Ethnography · Focus (optics · Knowledge management · Labour economics · Loyalty · Political science · Public relations · Scripting language · Sociology · Style (visual arts · Work (physics · Work ethic · Computer Science · Emotional Labor in Professions · Employment and Welfare Studies · Engineering · Human Resource Development and Performance Evaluation · Labor Movements and Unions · Management and Organizational Studies · Marketing · Psychology · Social Psychology