The Psychosocial Consequences of Emotional Labor
Bibliographic Data
| ID | 9761447 |
|---|---|
| Authors | Amy Wharton (0000-0002-9763-1655, Washington State University, corresponding author), Amy S Wharton (Washington State University) |
| Year | 1999 |
| Volume | 561 |
| Issue | 1 |
| Pages | 158-176 |
| Publication date | 1999-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | The Annals of the American Academy of Political and Social Science (JOURNAL) |
| Journal identifiers | ISSN: 0002-7162 • E-ISSN: 1552-3349 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/0002716299561001011 |
| OpenAlex | W4232047866 |
| Language | EN |
| Citations received | 110 |
| References cited | 24 |
Understanding the psychological consequences of emotional labor for workers has been an ongoing project among students of emotional labor. Drawing on Hochschild's pathbreaking work in this area, five major streams of qualitative and quantitative research have emerged, including (1) the experiences of workers who perform emotional labor; (2) comparisons between performers and nonperformers of emotional labor; (3) the conditions under which emotional labor may be positive or negative; (4) variations between workers that condition their responses to emotional labor; and (5) consequences of emotional labor at work for workers' private lives. This article reviews each area and concludes with suggestions for future research on the psychological consequences of emotional labor
Demographic economics · Economics · Emotion work · Emotional exhaustion · Emotional labor · Labor relations · Labour economics · Psychosocial · Psychotherapist · Sociology · Clinical Psychology · Emotional Labor in Professions · Employment and Welfare Studies · Psychology · Social Psychology · Social Work Education and Practice · Work-Family Balance Challenges
Gender, Emotions, and Mental Health in the United States
Why should gender differences in hospitality really matter? A study of personnel’s service orientation and job satisfaction in hotels
The Managed Hand
Radical Caring in an Ethnic Shelter
Pluralistic Ignorance among Assembled Peers
Emotional Labor
Exploring the Dimensions of Emotional Labor
The Don Draper complex
A Sociological Perspective on Emotion Work and Judging
Strangers in the sheets
Bonus or Burden? Care Work, Inequality, and Job Satisfaction in Eighteen European Countries
Çalişanlarin Duygusal Emek Davranişlarinin Hi̇zmet Ve Üreti̇m Sektörleri̇ Bağlaminda İncelenmesi̇
Voice Cues Influence Children’s Assessment of Adults’ Occupational Competence
Examining young adults’ emotional labor as a form of relational load with parents
I lavoratori del SSN (non) vanno in paradiso. Condizioni di lavoro e rappresentanza dopo l'emergenza pandemica
The development of explicit occupational gender stereotypes in children
Beyond the cool pose
Sociology and Studies of Gender, Caregiving, and Inequality
The feminised service sector
Emotional and Physiological Processes and Positive Intervention Strategies
Undertaking Sensitive Research in the Health and Social Sciences
Firefighters' job stress and the (un)intended consequences of relational quality with spouses and firefighter friends
Acts of Love (and Work)
Counselor Turnover in Substance Abuse Treatment Centers
How Does “Being Real” Feel? The Experience of State Authenticity
Researching sensitive topics
The Complexity of Deep Acting
Development of Customer Related Experience Stressors ( CES ) Scale
Emotional demands at work measured via a job exposure matrix and sickness absence from common mental disorders
An Occupational Portrait of Emotional Labor Requirements and Their Health Consequences for Workers
Emotional Labor and Organized Emotional Care
An emotional exit
Interactions in Expert Service Work
Working Out Back
Integrating Dark Humor and Compassion
Emerging Theories of Care Work
Magistrates' Everyday Work and Emotional Labour
Emotional Expression at Work and at Home
The Reproduction of Inequalities Through Emotional Capital
Helping Women and Protecting the Self
Finding dignity in dirty work
A light touch intervention with a heavy lift – gender, space and risk in a global vaccination programme
When does changing emotions harm authenticity? Distinct reappraisal strategies differentially impact subjective and observer-rated authenticity
Reducing the risk of burnout in human service professions
Emoting up, emoting down
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College Student-Athletes’ Communicative Negotiation of Emotion Labor
Judicial Ethics, Everyday Work, and Emotion Management
Everyday resistance in psychiatry through harbouring strategies
Positive experiences in emotional labor
Robocop - The depersonalisation of police officers and their emotions
Emotional Labor and Health Care
Gender Differences in Policing
Relational Satisfaction as a Mediator of Parent-Young Adult Conflict and Young Adults’ Emotional Labor
Emotion Labor with Parents as a Mediator of Family Communication Patterns and Young Adult Children’s Mental Well-being
Corporate Colonization of Couples' Work-Life Negotiations
A Double Bind of Relational Care
Viscera, Emotion, and Administration
The emotional labour of caring in teaching
Fit and Flexible
Discrimination, Women, and Work
The Cost of Caring? Emotional Labour, Wellbeing and the Clergy
Caregiving Around the Clock
Sensations, Bodies, and the ‘Spirit of a Place’
Emotions in uniform
Emotional Exhaustion and Turnover Intention in Human Service Occupations
Dancing on the Möbius Strip
People don't come in Asking for the Gospel, They come in for a Pregnancy Test!' Feminizing Evangelism in Crisis Pregnancy Centers
Emotional Labour and Transnational Domestic Work
Recentering and claiming joy and radical love in education
Emotional Labor in Dementia Research
Dispensing emotions
Predicting Emotions in Everyday Social Interactions
Emotional Feedback and Amplification in Social Interaction
Comparable worth
Unlocking the iron cage
The Time Bind
Organizational stress studies in role conflict and ambiguity
Fast Food, Fast Talk
Work and Industry
The burn-out syndrome in the day care setting
The Managed Heart
Reflexivity and Emotions
Managing Emotions in Medical School
So Happy Together? The Impact of Gender Segregation on Men at Work
Doing for Others on the Job
Inauthenticity and Depression
The Affective Consequences of Service Work
The Consequences of Caring
Satisfaction
Emotion Work, Feeling Rules, and Social Structure
| Unique citing works | 74 |
|---|---|
| Citations per year | 4,23 |
| Citation span | 2000 - 2026 (27) |
| Citation velocity | current |
| Highly cited | Yes |
| Citation types | Neutral: 105 |