Effectiveness Assessment in Public Service Systems
Bibliographic Data
| ID | 9887960 |
|---|---|
| Authors | Efraim Torgovnik (Tel Aviv University, corresponding author), Ela Preisler (Tel Aviv University) |
| Year | 1988 |
| Volume | 41 |
| Issue | 2 |
| Pages | 103-118 |
| Publication date | 1988-02-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Human Relations (JOURNAL) |
| Journal identifiers | ISSN: 0018-7267 • E-ISSN: 1741-282X |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/001872678804100202 |
| OpenAlex | W2098474870 |
| Language | EN |
| References cited | 16 |
The study combines research on effectiveness and organizational assessment. The reliability model enables a qualitative and quantitative assessment of level of performance and quality of performance of public service systems in two structural networks: parallel and sequential. The two levels of analysis used here, the unit and the system, show (1) how unit's level of performance and quality of performance affect the effectiveness of a system as a whole, and (2) the extent of a unit's detraction or contribution to a system's effectiveness. The reliability model enabled the measurement of (J) effectiveness as a product of structure and human interrelationships, and (2) areas amenable to corrective policies. The holistic approach to the unit-system relations makes the analytical and measurement distinction between performance with and without citizen participation. The measurements make it possible to deal with a concept, which in the past was on unstable theoretical and methodological grounds. For example, these measurements show that participation can be treated not only as a democratic preference but also as a concrete administrative tool amenable to measurement of performance in a public service delivery system. In the unit level, participation is contributing to performance ratios more than in the system level
Business · Economics · Microeconomics · Operations management · Performance measurement · Preference · Process management · Quality (philosophy · Reliability (semiconductor · Reliability engineering · Risk analysis (engineering · Service (business · Service delivery framework · Service quality · Unit (ring theory · Accounting and Organizational Management · Computer Science · Engineering · Evaluation and Performance Assessment · Marketing · Psychology · Public Policy and Administration Research
Research in Organizational Behavior
Complex organizations
Organizations
Citizen Participation in Water Quality Planning
The Impact of Citizen Participation on Public Administration
Mltiple Decision-making Structures in Adapting to Environmental Uncertainty
Redundancy, Rationality, and the Problem of Duplication and Overlap
A System Resource Approach to Organizational Effectiveness
| Highly cited | No |
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