Bringing Business into Sociotechnical Theory and Practice

Current developments in the sociotechnical framework address a number of vital issues that failed to occupy the high ground in its formative years. These include: (i) the purpose of the systems, to create customer value under social and resource constraints, (ii) the context or external business environment, and (iii) the dynamics of the sociotechnical system. Due attention to the dominant issues of purpose, context, and their dynamics make it more meaningful to speak of sociotechnical business systems (STBS) and organizational learning instead of sociotechnical systems (STS) and individual learning. In STBS each unit in an organization has business responsibilities and goal-based couplings with its environment and focuses on the creation of customer value. The implications of this shift from STS to STBS are discussed and illustrated with current research and two summary case studies

Business · Context (archaeology · Formative assessment · Knowledge management · Process management · Sociology · Sociotechnical system · Value (mathematics · Complex Systems and Decision Making · Computer Science · Information Systems Theories and Implementation · Innovation and Knowledge Management

• The story of socio‐technical design

  Open Access•Enid Mumford•Information Systems Journal•2006

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• The Impact of Sociotechnical Task Demands on Use of Worker Discretion and Functional Skill

  Open Access•Steven F Cronshaw, Amanda J Alfieri•Human Relations•2003

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• Teamworking in its Context(s)

  Open Access•Frank Mueller, Simon Procter et al.•Human Relations•2000

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• The Impact of Human Resource Management Practices on Turnover, Productivity, and Corporate Financial Performance.

  Mark A Huselid•Academy of Management Journal•1995

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• The Computer and the Clerk

  Enid Mumford, Olive Banks•Computer and the Clerk•2018

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