Ignoring Commitment Is Costly
New Approaches Establish the Missing Link Between Commitment and Performance
Bibliographic Data
| ID | 9891670 |
|---|---|
| Authors | Birgit Benkhoff (London School of Economics and Political Science, corresponding author) |
| Year | 1997 |
| Volume | 50 |
| Issue | 6 |
| Pages | 701-726 |
| Publication date | 1997-06-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Human Relations (JOURNAL) |
| Journal identifiers | ISSN: 0018-7267 • E-ISSN: 1741-282X |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/001872679705000604 |
| OpenAlex | W4251935722 |
| Language | EN |
| Citations received | 11 |
| References cited | 23 |
The branch network of a bank was used to investigate the link between employee commitment and organizational performance in terms of sales targets met and change in profits. Commitment was measured by the conventional Organizational Commitment Questionnaire (OCQ) and different variations of a specifically designed new commitment scale. The approach taken involved the application of multiple regression analysis. That way a variety of factors assumed to contribute to performance, apart from commitment, could be included in the model and held constant. It emerged that employee commitment is significantly related to the financial success of bank branches. The results varied depending on how commitment and performance were measured. Supervisory commitment appears to have a particularly strong impact on the outcome indicators
Business · Economics · Microeconomics · Organizational commitment · Outcome (game theory · Scale (ratio · Variety (cybernetics · Accounting and Organizational Management · Computer Science · Customer Service Quality and Loyalty · Job Satisfaction and Organizational Behavior · Marketing · Psychology · Social Psychology
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| Unique citing works | 11 |
|---|---|
| Citations per year | 0,42 |
| Citation span | 2000 - 2024 (25) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 11 |