Bureaucratic reputation in the eyes of citizens
An analysis of US federal agencies
Bibliographic Data
| ID | 9961685 |
|---|---|
| Authors | Danbee Lee (0000-0001-8901-4107, School of Public Affairs and Administration, Rutgers University–Newark, USA, corresponding author), Gregg G Van Ryzin (0000-0003-4107-5319, School of Public Affairs and Administration, Rutgers University–Newark, USA) |
| Year | 2020 |
| Volume | 86 |
| Issue | 1 |
| Pages | 183-200 |
| Publication date | 2020-03-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Review of Administrative Sciences (JOURNAL) |
| Journal identifiers | ISSN: 0020-8523 • E-ISSN: 1461-7226 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/0020852318769127 |
| OpenAlex | W2808753834 |
| Language | EN |
| Citations received | 31 |
| References cited | 34 |
Bureaucratic reputation has been defined as a set of beliefs about a public organization’s capacities, roles, and obligations that are embedded in a network of multiple audiences (Carpenter, 2010). Although one of the most important audiences in a democracy is the citizenry, very little empirical investigation has looked at citizens’ beliefs about specific government agencies and what individual or contextual factors influence these beliefs. To examine this question, this study analyzes data from a unique 2013 Pew Political Survey that represents the responses of 1500 US citizens on the reputations of 12 federal agencies. Results demonstrate that citizens view the reputations of some agencies (such as the CDC and NASA) much more favorably than other agencies (such as the IRS and the Department of Education). In regression analyses, findings suggest that the reputation of federal agencies varies according to citizens’ general level of trust in government and their political ideology, but that demographic, socioeconomic and regional differences also shape reputation judgments. These findings provide some preliminary empirical understanding of the reputation of government agencies in the eyes of the citizenry and may have implications for agencies seeking to manage their relationship with the public
Agency (philosophy · Autonomy · Bureaucracy · Democracy · Government (linguistics · Ideology · Legitimacy · Political science · Politics · Public relations · Reputation · Sociology · Corporate Identity and Reputation · Law · Political Influence and Corporate Strategies · Public Administration · Public Relations and Crisis Communication
Large Language Models and Conversational Counter-Arguments to Anti-Public Sector Bias
Bureaucratic Reputation Theory
Representation, reputation and expectations towards bureaucracy
Citizen expectations, agency reputation and public service quality
Race, Political Ideology, and Support for Defunding the Police in the United States
Mission Match and Organizational Satisfaction
Reputation Management
Making Space
Organizational Reputation in the Public Sector and Citizens’ Willingness to Co-Produce
Do citizen participation programs help citizens feel satisfied with urban redevelopment policy in China
Reputation core of Russian authorities
Can Warm Behavior Mitigate the Negative Effect of Unfavorable Governmental Decisions on Citizens’ Trust
Reputation management in turmoil—An analysis of the clashing narratives in the introduction of a “salmon tax” in Norway
Trust in public performance information
The reputational dividends of collaborating with a highly reputable agency
A Multidimensional Reputation Barometer for Public Agencies
Sector-Switching, Bureaucratic Reputation, and Citizen Evaluation of Performance
Organizational reputation in executive politics
The value of paired and longitudinal surveys in public administration research
Strategic silence or regulatory talk? Regulatory agency responses to public allegations amidst the glyphosate controversy
Boosting Public Confidence in U.S. Agency Policymaking
Partisanship, Trump Favorability, and Americans’ Evaluations of the FBI
Motivated Localism
How is reputation management by regulatory agencies related to their employees' reputational perception
Representative bureaucracy and organizational attractiveness
The benefits of nonprofit reputation
Compassion, Bureaucrat Bashing, and Public Administration
Emotions and Reputation Learning by Audience Networks
How do policy environments shape public service motivation during the national disaster? Evidence from large-scale survey experiments
Performance, Satisfaction, or Loss Aversion? A Meso–Micro Assessment of Local Commitments to Sustainability Programs
What drives trust in regulatory agencies? Probing the relevance of governmental level and performance through a cross-national elite experiment on EU regulation
Reputation and Power
The Rational Public
Public Sector Organizations and Reputation Management
Why Trust Matters
Attitudes towards redistributive spending in an era of demographic ageing
Fema and the Prospects for Reputation-Based Autonomy
Reputation Management in Societal Security
Representative Bureaucracy and Policy Preferences
Reputation and Public Administration
Friend or Foe? Inter‐agency Cooperation, Organizational Reputation, and Turf
Trust in the public sector
Do they all perform alike? An examination of perceived performance, citizen satisfaction and trust with US federal agencies
Institutional Design versus Reputational Effects on Bureaucratic Performance
Gender Differences in Policy Preferences
Public preferences about government spending
Innovation without Reputation
Structural and Institutional Determinants of Influence Reputation
Agency Political Ideology and Reform Implementation
Organizational Reputation, Regulatory Talk, and Strategic Silence
Organizational Reputation, the Content of Public Allegations, and Regulatory Communication
Organizational Reputations and the Observability of Public Warnings in 10 Pharmaceutical Markets
Extra‐Network Organizational Reputation and Blame Avoidance in Networks
The Effect of Salient Reputational Threats on the Pace of FDA Enforcement
Political Trust, Ideology, and Public Support for Government Spending
Structure and Consistency in Public Opinion
Framing Theory
Socioeconomic Status and Child Development
Explaining the Determinants of Public Support for Cuts in Unemployment Benefits Spending across OECD Countries
| Unique citing works | 31 |
|---|---|
| Citations per year | 5,17 |
| Citation span | 2020 - 2026 (7) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 30 |