Public service values and e-administration

An explosive mix? Illustration drawing on the case of the Family Allowance Funds ( Caisses d’Allocations Familiales ) in France

Bibliographic Data

ID9961735
AuthorsLaetitia Roux (0000-0003-2601-3451, Université de Lille 1, France, corresponding author)
Year2015
Volume81
Issue2
Pages227-244
Publication date2015-06-01
Open AccessYes
TypeARTICLE
VenueInternational Review of Administrative Sciences (JOURNAL)
Journal identifiersISSN: 0020-8523 • E-ISSN: 1461-7226
PublisherSAGE Publications (PUBLISHER • US)
DOI10.1177/0020852314554543
OpenAlexW2151076289
LanguageEN
Citations received2
References cited25

Despite the fact that Information and Communication Technologies (ICTs) are considered to be an important state modernization tool, resistance to change can sometimes be observed. The question is why? On the basis of intervention research mobilizing five different corpuses of material over eight years in the family branch of the French social security system, we have established that values can be an (accelerating or blocking) structuring element of an ambiguous e-administration development dynamic. In other words, in the process of enacting or activating technologies intended to modernize public services, sensemaking by managers faced with the conflicts of values generated or exacerbated by the introduction of these new management tools is fundamental to understanding the process of change. Based on this research result, recommendations for action have been drawn up for the managers, the aim being to elucidate these value conflicts within discussion forums, even if this implies a certain cost

Business · Modernization theory · Political science · Public relations · Value (mathematics · Computer Science · Diverse multidisciplinary academic research · Information Systems Theories and Implementation · Law · Social Sciences and Governance

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