Performance Measurement and Improvement
An Assessment of the State of the Art
Dados Bibliográficos
| ID | 9963591 |
|---|---|
| Autores | Marc Holzer (Rutgers, the State University of New Jersey, autor correspondente), Kaifeng Yang (0000-0002-2416-2982, Florida State University) |
| Ano | 2004 |
| Volume | 70 |
| Fascículo | 1 |
| Páginas | 15-31 |
| Data de publicação | 2004-03-01 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | International Review of Administrative Sciences (JOURNAL) |
| Identificadores do periódico | ISSN: 0020-8523 • E-ISSN: 1461-7226 |
| Editora | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.1177/0020852304041228 |
| OpenAlex | W2025496294 |
| Idioma | EN |
| Citações recebidas | 26 |
| Referências citadas | 6 |
This article attempts to show the frontier of government performance measurement. First, it introduces the sophisticated and effective strategies that public agencies have utilized for performance measurement within a comprehensive approach to productivity improvement. Multiple measures have been developed to improve a variety of management functions such as goal-setting and resource allocation. The article then outlines the cutting edge of performance measurement. Based on a number of case studies throughout the United States, this article discusses the state of the art in three performance areas: citizen-driven government performance, use of citizen surveys and performance reporting. Finally, the article concludes that the essential question in the future is how government can move to full adoption and implementation of citizen-driven, data-driven decision-making
Business · Economic growth · Economics · Frontier · Government (linguistics · Performance Management · Performance measurement · Political science · Productivity · Resource allocation · State (computer science · Variety (cybernetics · Accounting and Organizational Management · Artificial Intelligence · Computer Science · E-Government and Public Services · Law · Marketing · Public Administration · Public Policy and Administration Research
Precise performance
Pieces of a Puzzle
All mega-projects are local? citizen participation lessons from the big dig
Impact of supply–demand matching on citizen satisfaction
Public sector benchmarking
Sustainability indicators, policy and governance
Legitimation capacity
A New Institutionalism Analysis of Performance Management Reform
An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction
Are Performance Management Practices Associated With Better Outcomes? Empirical Evidence From New York Public Schools
Contingencies of Power Sharing in Collaborative Governance
Human Interest or Hard Numbers? Experiments on Citizens’ Selection, Exposure, and Recall of Performance Information
Does Performance Management Lead to Better Outcomes? Evidence from the U.S. Public Transit Industry
Citizen (Dis)satisfaction
Performance in Public Organizations
Strengthening the Link Between Performance Measurement and Decision Making
This Article Has Been Retracted
A methodological assessment of ten years of Canada’s Citizen’s First satisfaction survey research
Mapping the terrain of public service quality improvement
Performance management in a benchmarking regime
Volatilité dans l'utilisation des indicateurs de performance municipale
Governance and organisational effectiveness
Performance Management in Practice
How Do Elected Officials Evaluate Performance? Goal Preferences, Governance Preferences, and the Process of Goal Reprioritization
Ask me something I know
Quality of Service, Expectation, Satisfaction and Trust in Public Institutions
| Obras citantes distintas | 26 |
|---|---|
| Citações por ano | 1,3 |
| Intervalo de citações | 2006 - 2024 (19) |
| Velocidade de citação | recent |
| Altamente citado | Não |
| Tipos de citação | Neutras: 25 |