Job stressors and interpersonal conflict resolution strategies of social workers in Serbia

Comparison with other public institutions

Bibliographic Data

ID9972191
AuthorsPetar Vrgović (0000-0003-0453-4109, University of Novi Sad, corresponding author)
Year2018
Volume62
Issue5
Pages1444-1451
Publication date2018-05-21
Open AccessYes
TypeARTICLE
VenueInternational Social Work (JOURNAL)
Journal identifiersISSN: 0020-8728 • E-ISSN: 1461-7234
PublisherSAGE Publishing (PUBLISHER • US)
DOI10.1177/0020872818775495
OpenAlexW2804410391
LanguageEN
Citations received1
References cited17

This research compares job stressors’ frequency and interpersonal conflict resolution strategies between social workers and employees from other local institutions in Novi Sad, Serbia. The occurrence of individual stressors was found to be more frequent for social workers than employees from other institutions. Social workers experience significantly higher levels of job pressure, lack of support, and general job stress than the others. It was also found that social workers tend to use integrating and compromising conflict resolution strategies more frequently than employees from other local institutions, showing a good level of care for the self, as well as maintaining a balance between the two sides involved in the interpersonal conflict

Conflict resolution · Developmental psychology · Interpersonal communication · Job satisfaction · Political science · Social stress · Stressor · Clinical Psychology · Intimate Partner and Family Violence · Psychology · Social Psychology · Social Work Education and Practice · Workplace Violence and Bullying · Social Work

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