Kenneth Kernaghan
Datos Biográficos
| ID | 4374043 |
|---|---|
| NOMBRE | Kenneth Kernaghan |
| NOMBRES | Kenneth |
| APELLIDO | Kernaghan |
| FIRMA | KERNAGHAN K |
| AFILIACIONES | Brock University |
| VERIFICADO | No |
| TOTAL DE OBRAS | 52 |
| TOTAL DE CITAS | 320 |
| TOTAL COMO AUTOR | 52 |
| TOTAL COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 1973 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2020 |
| ÍNDICE H | 9 |
The Post-Bureaucratic Organization and Public Service Values
Recent public sector reforms, especially those associated with the new public management movement, have increased concern about the state of public service values. This concern has arisen in large part because some advocates of public sector reform pay little or no attention to values and others focus narrowly on the application of private sector values to the public sector. The primary means by which public organizations can move toward the post…
Digital dilemmas
In writings on public administration, the subject areas of values and ethics and of information technology ( IT ) have received substantial, but largely separate, attention. The public administration community can benefit by drawing on scholarship in the field of information and computer ethics and developing its own body of research with a view to sensitizing public servants to the effects of changes in IT on values and ethics. This article focu…
The rights and wrongs of robotics
Some electronics experts believe that robots, like present‐day computers, will be commonplace. A diverse assortment of robots, with varying purposes, capacities, forms, and sizes, is emerging with significant implications for the policy, service and regulatory responsibilities of government. This paper explores three public policy fields – aging, health care and defence – where the use of robotics is already substantial or where it is projected t…
Changing channels
The integration and migration of service delivery channels are increasingly important issues for public organizations, involving investment of substantial resources. Designing and implementing a channel integration and migration strategy require attention to: 1) the collection of baseline data on the customers and channels involved with the delivery of each service; 2) an assessment of desirable and feasible changes to the current channel strateg…
Getting engaged
The concepts of merit and motivation are central to recruiting and retaining high-quality public servants. The meaning of merit has evolved to the more flexible interpretation contained in the 2003 federal Public Service Employment Act (PSEA), and the concept of motivation has become much more central to public management. The PSEA enshrines merit and non-partisanship as the main values to be protected in public-service appointments. It also prov…
Moving towards integrated public governance
Community engagement for improved citizen-centred service is an important dimension of Integrated Service Delivery (ISD), which is in turn a central component of the movement towards Integrated Public Governance. The experience of such organizations as Centrelink and Service Canada can inform thinking and action on the community engagement activities of ISD organizations in general. Most of these organizations are at an early stage in the use of …
Speaking truth to academics
Academic scholars, both as researchers and teachers, need the ideas and insights of reflective practitioners on the real world of the public service. Public servants can “speak truth to academics” in the broad sense of providing information, analysis and counsel concerning the public service and candid commentary on scholarly writings. Conceptualizing the public servant as a theorist involved in research through reflection‐on‐action highlights th…
Transforming service to Canadians
Over the past decade, the pursuit of citizen-centred service, combined with rapid advances in information and communication technologies, has stimulated innovative approaches to the organizational design of governments' service delivery systems. Service delivery organizations in Canada and elsewhere have taken a variety of organizational forms, thereby providing a range of models for adoption or adaptation. Service Canada offers Canadians a new m…
Reflections and prescriptions
Joe Galimberti and Canadian Public Administration
Joe Galimberti Et La Revue Administration Publique Du Canada
Moving towards the virtual state
Governments around the world are increasingly seeking to provide integrated, citizen-centred service delivery. The aim is to organize the delivery of services from the perspective of citizens rather than of governments and to deliver these services seamlessly across governments and across the delivery channels of the internet, the telephone and the service-counter. The four major categories of barriers to integrated service delivery are political…
Symposium on Public–Private Partnerships Revisited
Integrating information technology into public administration
Both theorists and practitioners of public administration continue to debate the extent to which public institutions and organizations are likely to be transformed by the burgeoning adoption of information technology (it). Among those who believe that there will be a substantial, even a revolutionary, transformation, are scholars who emphasize the concept and impact of “informatization.” This article focuses on the implications for public adminis…
Integrating Values into Public Service
The public administration community needs to focus more attention on how values can be integrated into the structures, processes, and systems of public organizations. In particular, greater emphasis should be placed on the values statement as the central component of a values regime. This article examines the content and format of values statements in four Westminster‐style governments, initiatives to make values a pervasive influence in public‐s…
Bricks, clicks and Calk
Since the mid‐1980s, the traditional “bricks‐and‐mortar” approach to delivering a single service through face‐to‐face contacts in government offices has been improved by the creation of one‐stop walk‐in centres that provide multiple services of a related or unrelated nature, by telephone call centres that provide both personal service and interactive voice response, and by the rapid growth of service delivery through the Internet. The challenge f…
An honour to be coveted
Efforts to enhance public‐service pride and recognition are based in large part on three related propositions: that an increase in public servants' pride will lead to improved performance; improved performance will lead to greater public recognition of the public service; and greater public recognition will increase public servants' pride. These propositions can be examined by relating the concepts of pride and recognition to those of organizatio…
The Post-Bureaucratic Organization and Public Service Values 1
New developments in public administration
New developments in public administration
Towards a public‐service code of conduct — and beyond
Keeping the new public management pot boiling
The emerging public service culture
Many public organizations have acknowledged the importance of shared valries to orpnizational success by developing a statement of their core values. These statements are a rich source of data on the values that these organizations deem to be most central to successful governance. Some experts argue that a focus on values is a preferable alternative both to restructuring an organization and to relying on rules for internal management. Rased in pa…
Partnership and public administration
In recent years, there has been a proliferation of partnerships involving public organizations. The use of partnerships has evolved from an ad hoc response to particular problems to a general approach to problem‐solving and to improving the efficiency, effectiveness, and responsiveness of public organizations. Partnerships are also used to empower individuals, groups, and organizations outside government by enabling them to make a genuine contrib…
Public administration in Canada
Integrating Values into Public Service
The public administration community needs to focus more attention on how values can be integrated into the structures, processes, and systems of public organizations. In particular, greater emphasis should be placed on the values statement as the central component of a values regime. This article examines the content and format of values statements in four Westminster‐style governments, initiatives to make values a pervasive influence in public‐s…
The Post-Bureaucratic Organization and Public Service Values 1
Partnership and public administration
In recent years, there has been a proliferation of partnerships involving public organizations. The use of partnerships has evolved from an ad hoc response to particular problems to a general approach to problem‐solving and to improving the efficiency, effectiveness, and responsiveness of public organizations. Partnerships are also used to empower individuals, groups, and organizations outside government by enabling them to make a genuine contrib…
The emerging public service culture
Many public organizations have acknowledged the importance of shared valries to orpnizational success by developing a statement of their core values. These statements are a rich source of data on the values that these organizations deem to be most central to successful governance. Some experts argue that a focus on values is a preferable alternative both to restructuring an organization and to relying on rules for internal management. Rased in pa…
Responsible public bureaucracy
The longstanding concern of scholars and practitioners for the re conciliation of administrative power and administrative responsibility has become more acute in recent years. Both the conventional theory and the existing practice relating to administrative responsibility are inadequate for the needs of contemporary public bureaucracies. A distinction between objective and subjective responsibility provides a focus on the sources of administrativ…
Transforming service to Canadians
Over the past decade, the pursuit of citizen-centred service, combined with rapid advances in information and communication technologies, has stimulated innovative approaches to the organizational design of governments' service delivery systems. Service delivery organizations in Canada and elsewhere have taken a variety of organizational forms, thereby providing a range of models for adoption or adaptation. Service Canada offers Canadians a new m…
Political rights and political neutrality
The rights and wrongs of robotics
Some electronics experts believe that robots, like present‐day computers, will be commonplace. A diverse assortment of robots, with varying purposes, capacities, forms, and sizes, is emerging with significant implications for the policy, service and regulatory responsibilities of government. This paper explores three public policy fields – aging, health care and defence – where the use of robotics is already substantial or where it is projected t…
Getting engaged
The concepts of merit and motivation are central to recruiting and retaining high-quality public servants. The meaning of merit has evolved to the more flexible interpretation contained in the 2003 federal Public Service Employment Act (PSEA), and the concept of motivation has become much more central to public management. The PSEA enshrines merit and non-partisanship as the main values to be protected in public-service appointments. It also prov…
Integrating information technology into public administration
Both theorists and practitioners of public administration continue to debate the extent to which public institutions and organizations are likely to be transformed by the burgeoning adoption of information technology (it). Among those who believe that there will be a substantial, even a revolutionary, transformation, are scholars who emphasize the concept and impact of “informatization.” This article focuses on the implications for public adminis…
Empowerment and public administration
There is much debate about the usefulness of the concept and practice of empowerment in public sector organizations. It is important, therefore, to examine the origins and meaning of empowerment, the extent to which it has been introduced in Canadian public organizations, and the obstacles to its successful implementation. It is important also to analyse the political and managerial implications of empowering employees and organizations and to as…
Moving towards integrated public governance
Community engagement for improved citizen-centred service is an important dimension of Integrated Service Delivery (ISD), which is in turn a central component of the movement towards Integrated Public Governance. The experience of such organizations as Centrelink and Service Canada can inform thinking and action on the community engagement activities of ISD organizations in general. Most of these organizations are at an early stage in the use of …
Speaking truth to academics
Academic scholars, both as researchers and teachers, need the ideas and insights of reflective practitioners on the real world of the public service. Public servants can “speak truth to academics” in the broad sense of providing information, analysis and counsel concerning the public service and candid commentary on scholarly writings. Conceptualizing the public servant as a theorist involved in research through reflection‐on‐action highlights th…
Moving towards the virtual state
Governments around the world are increasingly seeking to provide integrated, citizen-centred service delivery. The aim is to organize the delivery of services from the perspective of citizens rather than of governments and to deliver these services seamlessly across governments and across the delivery channels of the internet, the telephone and the service-counter. The four major categories of barriers to integrated service delivery are political…
Digital dilemmas
In writings on public administration, the subject areas of values and ethics and of information technology ( IT ) have received substantial, but largely separate, attention. The public administration community can benefit by drawing on scholarship in the field of information and computer ethics and developing its own body of research with a view to sensitizing public servants to the effects of changes in IT on values and ethics. This article focu…
Reshaping government
Codes of Ethics and Public Administration
Physical copy available at the Bioethics Research Library. Request at https://bioethics.georgetown.edu/using-the-library/item-hold-request-form
Power, Parliament and Public Servants in Canada
Representative bureaucracy
The representativeness of the Canadian federal public service is an important matter because of the relation of francophone representation to the central issue of national unity and because of recent demands for the increased representation of women and native people. The major arguments presented in this paper are: 1/that despite the logical and empirical deficiencies of the theory of representative bureacracy, official government policy on a re…
Codes of ethics and administrative responsibility
During recent years there has been strong public demand in Canada that federal, provincial, and municipal governments devise means to ensure the ethical conduct of public officials. Although both elected and appointed officials have been involved in unethical conduct, the focus of this paper is on government employees. The major propositions examined in the paper are first, that the development of a written code of ethics is a useful means of enc…
Changing channels
The integration and migration of service delivery channels are increasingly important issues for public organizations, involving investment of substantial resources. Designing and implementing a channel integration and migration strategy require attention to: 1) the collection of baseline data on the customers and channels involved with the delivery of each service; 2) an assessment of desirable and feasible changes to the current channel strateg…
An honour to be coveted
Efforts to enhance public‐service pride and recognition are based in large part on three related propositions: that an increase in public servants' pride will lead to improved performance; improved performance will lead to greater public recognition of the public service; and greater public recognition will increase public servants' pride. These propositions can be examined by relating the concepts of pride and recognition to those of organizatio…
Changing concepts of power and responsibility in the Canadian public service
Career Public Service 2000
Historically, the concept of career public service has received remarkably little attention in Canada. Career public service is, however, a central theme in the recent Public Service 2000 white paper on renewal of the federal public service. The challenge is to decide the extent to which the public service should adhere to the major principles of career public service relating to political neutrality, merit, open versus closed competitions, and c…
Kenneth Kernaghan is a Professor at Brock University, Canada. CDU
Identity, Pedagogy and Public Administration
Responsible public bureaucracy
The longstanding concern of scholars and practitioners for the re conciliation of administrative power and administrative responsibility has become more acute in recent years. Both the conventional theory and the existing practice relating to administrative responsibility are inadequate for the needs of contemporary public bureaucracies. A distinction between objective and subjective responsibility provides a focus on the sources of administrativ…
Codes of ethics and administrative responsibility
During recent years there has been strong public demand in Canada that federal, provincial, and municipal governments devise means to ensure the ethical conduct of public officials. Although both elected and appointed officials have been involved in unethical conduct, the focus of this paper is on government employees. The major propositions examined in the paper are first, that the development of a written code of ethics is a useful means of enc…
Executive Manpower in the Public Service
Changing concepts of power and responsibility in the Canadian public service
Representative bureaucracy
The representativeness of the Canadian federal public service is an important matter because of the relation of francophone representation to the central issue of national unity and because of recent demands for the increased representation of women and native people. The major arguments presented in this paper are: 1/that despite the logical and empirical deficiencies of the theory of representative bureacracy, official government policy on a re…
Power, Parliament and Public Servants in Canada
Symposium traitant du rapport de la Commission royale sur la gestion financière et l'imputabilité
Symposium on the Report of the Royal Commission on Financial Management and Accountability
Codes of Ethics and Public Administration
Physical copy available at the Bioethics Research Library. Request at https://bioethics.georgetown.edu/using-the-library/item-hold-request-form
Communication du rédacteur
Politics, Public Administration and Canada's Aging Population
L'administration publique canadienne
Canadian public administration
Merit and motivation
Bureaucratic Performance in Developed and Developing Countries
Dele Olowu, Bureaucratic Performance in Developed and Developing Countries: A Review of Recent Literature and Developments, Public Administration Review, Vol. 44, No. 5 (Sep. - Oct., 1984), pp. 453-458
Coordination in Canadian Governments
Kenneth Kernaghan is a Professor at Brock University, Canada. CDU
Political rights and political neutrality
The Statement of Principles of the Institute of Public Administration of Canada
La Déclaration de principes de l'Institut d'administration publique du Canada
The Responsible Public Servant
Career Public Service 2000
Historically, the concept of career public service has received remarkably little attention in Canada. Career public service is, however, a central theme in the recent Public Service 2000 white paper on renewal of the federal public service. The challenge is to decide the extent to which the public service should adhere to the major principles of career public service relating to political neutrality, merit, open versus closed competitions, and c…
Prefatory note
Managing ethics
Political science (44 obras) · Law (32 obras) · Law (29 obras) · Computer Science (27 obras) · Public Policy and Administration Research (27 obras) · Business (22 obras) · Library science (20 obras) · Citation (19 obras) · Politics (18 obras) · Public relations (17 obras)