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On the front lines of welfare delivery

Are workers implementing policy reforms

Datos Bibliográficos

ID11680704
AutoresMarcia K Meyers (Columbia University, autor de correspondencia), Bonnie S Glaser, Bonnie Glaser, Bonnie E Glaser (University of California, Berkeley), Karin Mac Donald (University of California, Berkeley)
Año1998
Volumen17
Número1
Páginas1-22
Fecha de publicación1998-01-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaJournal of Policy Analysis and Management (JOURNAL)
Identificadores de la revistaISSN: 0276-8739 • E-ISSN: 1520-6688
EditorialWiley (PUBLISHER • GB)
DOI10.1002/(sici)1520-6688(199824)17:1<1::aid-pam1>3.0.co;2-i
OpenAlexW2033845837
IdiomaEN
Citas recibidas128

The impact of policy changes on the local delivery of services has been overlooked in several decades of largely unsuccessful efforts to “reform” welfare. This article uses one case of state-level welfare reform in the early 1990s to examine the implementation of policy changes in local welfare offices. Direct observation of transactions between welfare workers and clients suggests that policy reforms were not fully implemented by street-level bureaucrats. The instrumental transactions that continued to dominate interactions with clients were consistent with processing claims and rationing scarce resources, but they were poorly aligned with new policies aimed at changing the services and message delivered to welfare clients. The failure to fully implement reforms on the frontlines has implications for the achievement of policy objectives and for equity in service provision. Implementation issues will have even greater urgency as welfare is devolved from federal to state governments

Business · Economic growth · Economics · Equity (law · Front (military · Health care · Labour economics · Market economy · Political science · Public economics · Rationing · Service (business · Service delivery framework · Welfare · Welfare reform · Welfare state · Employment and Welfare Studies · Engineering · Labor Movements and Unions · Public Policy and Administration Research · Social Policy and Reform Studies · Marketing · Public Administration

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Obras citantes distintas128
Citas por año4,57
Intervalo de citas1998 - 2026 (29)
Velocidad de citacióncurrent
Altamente citadoSí
Tipos de citaNeutras: 108
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