The Silent Consumer
Women???s Reports and Ratings of Abortion Services
Datos Bibliográficos
| ID | 9102896 |
|---|---|
| Autores | Jane G Zapka (University of Massachusetts Chan Medical School, autor de correspondencia), Stephenie C Lemon (0000-0003-3321-6070, autor de correspondencia), Stephenie Lemon, Laura E Peterson (0000-0002-3127-5176), H Palmer (0000-0002-2011-6903), Marlene Goldman, Marlene B Goldman |
| Año | 2001 |
| Volumen | 39 |
| Número | 1 |
| Páginas | 50-60 |
| Fecha de publicación | 2001-01-01 |
| Peer Reviewed | Sí |
| Open Access | No |
| Tipo | ARTICLE |
| Revista | Medical Care (JOURNAL) |
| Identificadores de la revista | ISSN: 0025-7079 • E-ISSN: 1537-1948 |
| Editorial | Ovid Technologies (Wolters Kluwer Health) (PUBLISHER) |
| DOI | 10.1097/00005650-200101000-00007 |
| PMID | 11176543 |
| OpenAlex | W2029370935 |
| Idioma | EN |
| Citas recibidas | 7 |
| Referencias citadas | 14 |
BACKGROUND: Abortion is one of the most common surgical procedures performed on women in the United States, and its safety has been demonstrated. Little research has focused, however, on women's reports and ratings of the service. OBJECTIVES: This study explored the association of demographic factors, medical outcomes, and client ratings of service dimensions with global satisfaction. RESEARCH DESIGN: For this cross-sectional study, permission to access clinic medical records was obtained. Surveys were distributed after the procedure, with instructions to return by mail. SUBJECTS: Study subjects were 797 women who underwent an outpatient surgical abortion at 1 of 2 New England health centers in 1996 and 1997. MEASURES: Demographic data, pregnancy history, and information on the procedure were collected from medical records. Survey items measured reports of access, medical outcomes, and satisfaction ratings with service domains. RESULTS: Women with positive ratings of staff sensitivity and of the counseling process and information received and those who had the procedure at a younger gestational age were less likely to report that care could be better. Although very few women reported a medical complication, this was associated with agreement that care could have been better, as was reporting agreement that the wait between the preexamination visit and the procedure was too long. CONCLUSIONS: Satisfaction with abortion services is high. Education and counseling play very important roles. Survey items could routinely be used to monitor services
Abortion · Cross-sectional study · Family medicine · Health care · Medical abortion · Medical record · Patient satisfaction · Pregnancy · Service (business) · Maternal and Perinatal Health Interventions · Medicine · Nursing · Pharmaceutical industry and healthcare · Reproductive Health and Contraception
Clients' Perceptions of the Quality of Care in Mexico City's Public-Sector Legal Abortion Program
Clients’ perceptions of the quality of post-abortion care in eight health facilities in Dakar, Senegal
Predictors of Abortion Counseling Receipt and Helpfulness in the United States
A Qualitative Exploration of Low-Income Women's Experiences Accessing Abortion in Massachusetts
Quantity over quality—Findings from a systematic review and environmental scan of patient decision aids on early abortion methods
Physician Assistants as Providers of Surgically Induced Abortion Services
Feminist criminology in an era of misogyny
| Obras citantes distintas | 7 |
|---|---|
| Citas por año | 0,32 |
| Intervalo de citas | 2004 - 2022 (19) |
| Velocidad de citación | historical |
| Altamente citado | No |
| Tipos de cita | Neutras: 6 |