Richard Staelin
Biographic Data
| ID | 140072 |
|---|---|
| NAME | Richard Staelin |
| GIVEN NAMES | Richard |
| FAMILY NAME | Staelin |
| SIGNATURE | STAELIN R |
| AFFILIATIONS | Duke University |
| ORCID | 0000-0002-0627-5094 |
| VERIFIED | Yes |
| TOTAL WORKS | 14 |
| TOTAL CITATIONS | 176 |
| AUTHOR COUNT | 14 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 1970 |
| LATEST PUBLICATION YEAR | 2009 |
| H-INDEX | 6 |
Alternative Pay-for-Performance Scoring Methods: Implications for Quality Improvement and Patient Outcomes
BACKGROUND: Pay-for-performance programs typically rate hospitals using a composite summary score in which process measures are weighted by the total number of treatment opportunities. Alternative methods that weight process measures according to how hospitals organize care and the range for possible improvement may be more closely related to patient outcomes. OBJECTIVES: To develop a hospital-level summary process measure adherence score that re…
Using Extremeness Aversion to Fight Obesity: Policy Implications of Context Dependent Demand
This article illustrates how the compromise effect alters consumers' selection of soft drinks. Using three within-subject studies, we show that extremeness aversion and price insensitivity cause consumers to increase their consumption when the smallest drink size is dropped or when a larger drink size is added to a set. As a result rational firms find it best to drop the smaller sizes and add a larger size, thus increasing overall consumption. Af…
Remembrance: Joseph W. Newman (1918–2001)
Joseph W. Newman was born March 31, 1918. At age 17 he started his career as a journalist working for several regional newspapers in Manhattan, KS, while obtaining a B.S. in industrial journalism and an M.S. in economics from Kansas State University. After graduation, he served in the U.S. Navy as a member of the teaching staff of the Naval Training School at Cornell University and then as director of public relations for the Navy Material Redist…
A Model of Perceived Risk and Intended Risk-Handling Activity
On the basis of previous reviews of the perceived-risk concept, a model of risk perception and its effects on consumers' risk-handling behavior is formulated. Hypotheses derived from this model are empirically tested and indicate that, for the setting studied (women purchasing a dress), the intended use of risk-handling activity increases with higher levels of perceived risk. This relationship is more pronounced after the level of risk exceeds th…
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
Relying on a Bayesian-like framework, the authors develop a behavioral process model of perceived service quality. Perceptions of the dimensions of service quality are viewed to be a function of a customer's prior expectations of what will and what should transpire during a service encounter, as well as the customer's most recent contact with the service delivery system. These perceptions of quality dimensions form the basis for a person's overal…
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
William Boulding, Ajay Kalra, Richard Staelin, Valarie A. Zeithaml, A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions, Journal of Marketing Research, Vol. 30, No. 1 (Feb., 1993), pp. 7-27
Assessing Biases in Measuring Decision Effectiveness and Information Overload
Kevin Lane Keller, Richard Staelin; Assessing Biases in Measuring Decision Effectiveness and Information Overload, Journal of Consumer Research, Volume 15
Effects of Quality and Quantity of Information on Decision Effectiveness
Providing attribute information about alternatives can both help and hinder consumers evaluate products. We separate attribute information into two components: information quality and information quantity. We hypothesize, all else being equal, that the former component improves decision effectiveness while the latter component decreases decision effectiveness. The results of an experimental investigation designed to estimate the marginal effects …
Nutrition Information in the Supermarket
Lists of nutrition information posted in supermarkets were designed to reduce the information-processing costs of comparing alternative foods. In Experiment 1, lists of vitamins and minerals increased nutrition knowledge but had no influence on actual purchases. In Experiment 2, a list of added sugar—a negative component of food—increased the market share of low-sugar breakfast cereals at the expense of high-sugar brands. We conclude that effort-…
The Information Processing of Pictures in Print Advertisements
This study postulates that the presence of a dominant picture in a print ad can alter a consumer's cognitive activity while viewing the ad. Using the findings of previous research, we develop a model of the process by which a viewer evaluates, encodes, and stores information found in the ad. This model is tested in a laboratory setting. The results clearly indicate that the way a message is conveyed (pictorially or verbally), whether the viewer i…
A Model of Consumer Information Search Behavior for New Automobiles
Information search is a critical component of the purchase decision process for most consumer durables. This paper postulates a descriptive model of information search and tests the hypothesized relationships using survey data obtained from a probability sample of new automobile purchasers. The results support the hypothesis that there are at least two unique components of prior knowledge: specific product knowledge and general product-class know…
Consumer Search and Public Policy
Consumers acquire information from a variety of internal and external sources. Sources differ in their abilities to convey different kinds of information. This paper examines the implications of these sources for designing government information programs. It emphasizes the need to examine the effects of information disclosures in the total information environment
The Effects of Consumer Education on Consumer Product Safety Behavior
Journal Article The Effects of Consumer Education on Consumer Product Safety Behavior Get access Richard Staelin Richard Staelin Search for other works by this author on: Oxford Academic PubMed Google Scholar Journal of Consumer Research, Volume 5, Issue 1, June 1978, Pages 30–40, https://doi.org/10.1086/208711 Published: 01 June 1978 Article history Received: 01 March 1977 Revision received: 01 February 1978 Published: 01 June 1978
A Note on Detection of Interaction
Journal Article A NOTE ON DETECTION OF INTERACTION Get access RICHARD STAELIN RICHARD STAELIN *The author became interested in the detection of interaction effects while working on a study of consumer purchase decisions directed by Professor Joseph W. Newman at the University of Michigan's Graduate School of Business Administration. He is currently Assistant Professor at the Graduate School of Industrial Administration, Carnegie-Mellon University…
A Model of Perceived Risk and Intended Risk-Handling Activity
On the basis of previous reviews of the perceived-risk concept, a model of risk perception and its effects on consumers' risk-handling behavior is formulated. Hypotheses derived from this model are empirically tested and indicate that, for the setting studied (women purchasing a dress), the intended use of risk-handling activity increases with higher levels of perceived risk. This relationship is more pronounced after the level of risk exceeds th…
A Model of Consumer Information Search Behavior for New Automobiles
Information search is a critical component of the purchase decision process for most consumer durables. This paper postulates a descriptive model of information search and tests the hypothesized relationships using survey data obtained from a probability sample of new automobile purchasers. The results support the hypothesis that there are at least two unique components of prior knowledge: specific product knowledge and general product-class know…
Effects of Quality and Quantity of Information on Decision Effectiveness
Providing attribute information about alternatives can both help and hinder consumers evaluate products. We separate attribute information into two components: information quality and information quantity. We hypothesize, all else being equal, that the former component improves decision effectiveness while the latter component decreases decision effectiveness. The results of an experimental investigation designed to estimate the marginal effects …
Nutrition Information in the Supermarket
Lists of nutrition information posted in supermarkets were designed to reduce the information-processing costs of comparing alternative foods. In Experiment 1, lists of vitamins and minerals increased nutrition knowledge but had no influence on actual purchases. In Experiment 2, a list of added sugar—a negative component of food—increased the market share of low-sugar breakfast cereals at the expense of high-sugar brands. We conclude that effort-…
The Information Processing of Pictures in Print Advertisements
This study postulates that the presence of a dominant picture in a print ad can alter a consumer's cognitive activity while viewing the ad. Using the findings of previous research, we develop a model of the process by which a viewer evaluates, encodes, and stores information found in the ad. This model is tested in a laboratory setting. The results clearly indicate that the way a message is conveyed (pictorially or verbally), whether the viewer i…
Using Extremeness Aversion to Fight Obesity: Policy Implications of Context Dependent Demand
This article illustrates how the compromise effect alters consumers' selection of soft drinks. Using three within-subject studies, we show that extremeness aversion and price insensitivity cause consumers to increase their consumption when the smallest drink size is dropped or when a larger drink size is added to a set. As a result rational firms find it best to drop the smaller sizes and add a larger size, thus increasing overall consumption. Af…
Consumer Search and Public Policy
Consumers acquire information from a variety of internal and external sources. Sources differ in their abilities to convey different kinds of information. This paper examines the implications of these sources for designing government information programs. It emphasizes the need to examine the effects of information disclosures in the total information environment
Assessing Biases in Measuring Decision Effectiveness and Information Overload
Kevin Lane Keller, Richard Staelin; Assessing Biases in Measuring Decision Effectiveness and Information Overload, Journal of Consumer Research, Volume 15
The Effects of Consumer Education on Consumer Product Safety Behavior
Journal Article The Effects of Consumer Education on Consumer Product Safety Behavior Get access Richard Staelin Richard Staelin Search for other works by this author on: Oxford Academic PubMed Google Scholar Journal of Consumer Research, Volume 5, Issue 1, June 1978, Pages 30–40, https://doi.org/10.1086/208711 Published: 01 June 1978 Article history Received: 01 March 1977 Revision received: 01 February 1978 Published: 01 June 1978
A Note on Detection of Interaction
Journal Article A NOTE ON DETECTION OF INTERACTION Get access RICHARD STAELIN RICHARD STAELIN *The author became interested in the detection of interaction effects while working on a study of consumer purchase decisions directed by Professor Joseph W. Newman at the University of Michigan's Graduate School of Business Administration. He is currently Assistant Professor at the Graduate School of Industrial Administration, Carnegie-Mellon University…
The Effects of Consumer Education on Consumer Product Safety Behavior
Journal Article The Effects of Consumer Education on Consumer Product Safety Behavior Get access Richard Staelin Richard Staelin Search for other works by this author on: Oxford Academic PubMed Google Scholar Journal of Consumer Research, Volume 5, Issue 1, June 1978, Pages 30–40, https://doi.org/10.1086/208711 Published: 01 June 1978 Article history Received: 01 March 1977 Revision received: 01 February 1978 Published: 01 June 1978
Consumer Search and Public Policy
Consumers acquire information from a variety of internal and external sources. Sources differ in their abilities to convey different kinds of information. This paper examines the implications of these sources for designing government information programs. It emphasizes the need to examine the effects of information disclosures in the total information environment
The Information Processing of Pictures in Print Advertisements
This study postulates that the presence of a dominant picture in a print ad can alter a consumer's cognitive activity while viewing the ad. Using the findings of previous research, we develop a model of the process by which a viewer evaluates, encodes, and stores information found in the ad. This model is tested in a laboratory setting. The results clearly indicate that the way a message is conveyed (pictorially or verbally), whether the viewer i…
A Model of Consumer Information Search Behavior for New Automobiles
Information search is a critical component of the purchase decision process for most consumer durables. This paper postulates a descriptive model of information search and tests the hypothesized relationships using survey data obtained from a probability sample of new automobile purchasers. The results support the hypothesis that there are at least two unique components of prior knowledge: specific product knowledge and general product-class know…
Nutrition Information in the Supermarket
Lists of nutrition information posted in supermarkets were designed to reduce the information-processing costs of comparing alternative foods. In Experiment 1, lists of vitamins and minerals increased nutrition knowledge but had no influence on actual purchases. In Experiment 2, a list of added sugar—a negative component of food—increased the market share of low-sugar breakfast cereals at the expense of high-sugar brands. We conclude that effort-…
Effects of Quality and Quantity of Information on Decision Effectiveness
Providing attribute information about alternatives can both help and hinder consumers evaluate products. We separate attribute information into two components: information quality and information quantity. We hypothesize, all else being equal, that the former component improves decision effectiveness while the latter component decreases decision effectiveness. The results of an experimental investigation designed to estimate the marginal effects …
Assessing Biases in Measuring Decision Effectiveness and Information Overload
Kevin Lane Keller, Richard Staelin; Assessing Biases in Measuring Decision Effectiveness and Information Overload, Journal of Consumer Research, Volume 15
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
Relying on a Bayesian-like framework, the authors develop a behavioral process model of perceived service quality. Perceptions of the dimensions of service quality are viewed to be a function of a customer's prior expectations of what will and what should transpire during a service encounter, as well as the customer's most recent contact with the service delivery system. These perceptions of quality dimensions form the basis for a person's overal…
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
William Boulding, Ajay Kalra, Richard Staelin, Valarie A. Zeithaml, A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions, Journal of Marketing Research, Vol. 30, No. 1 (Feb., 1993), pp. 7-27
A Model of Perceived Risk and Intended Risk-Handling Activity
On the basis of previous reviews of the perceived-risk concept, a model of risk perception and its effects on consumers' risk-handling behavior is formulated. Hypotheses derived from this model are empirically tested and indicate that, for the setting studied (women purchasing a dress), the intended use of risk-handling activity increases with higher levels of perceived risk. This relationship is more pronounced after the level of risk exceeds th…
Remembrance: Joseph W. Newman (1918–2001)
Joseph W. Newman was born March 31, 1918. At age 17 he started his career as a journalist working for several regional newspapers in Manhattan, KS, while obtaining a B.S. in industrial journalism and an M.S. in economics from Kansas State University. After graduation, he served in the U.S. Navy as a member of the teaching staff of the Naval Training School at Cornell University and then as director of public relations for the Navy Material Redist…
Using Extremeness Aversion to Fight Obesity: Policy Implications of Context Dependent Demand
This article illustrates how the compromise effect alters consumers' selection of soft drinks. Using three within-subject studies, we show that extremeness aversion and price insensitivity cause consumers to increase their consumption when the smallest drink size is dropped or when a larger drink size is added to a set. As a result rational firms find it best to drop the smaller sizes and add a larger size, thus increasing overall consumption. Af…
Alternative Pay-for-Performance Scoring Methods: Implications for Quality Improvement and Patient Outcomes
BACKGROUND: Pay-for-performance programs typically rate hospitals using a composite summary score in which process measures are weighted by the total number of treatment opportunities. Alternative methods that weight process measures according to how hospitals organize care and the range for possible improvement may be more closely related to patient outcomes. OBJECTIVES: To develop a hospital-level summary process measure adherence score that re…
Business (10 works) · Computer Science (7 works) · Marketing (6 works) · Psychology (6 works) · Marketing (5 works) · Consumer Market Behavior and Pricing (4 works) · Decision-Making and Behavioral Economics (4 works) · Economics (4 works) · Customer Service Quality and Loyalty (3 works) · Library science (3 works)