Microcounseling and sensitivity training with hotline workers
Bibliographic Data
| ID | 11044908 |
|---|---|
| Authors | David R Evans (0000-0001-6988-907X, Western University, corresponding author), Max R Uhlemann (Western University), Margaret T Hearn (Western University) |
| Year | 1978 |
| Volume | 6 |
| Issue | 2 |
| Pages | 139-146 |
| Publication date | 1978-04-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Community Psychology (JOURNAL) |
| Journal identifiers | ISSN: 0090-4392 • E-ISSN: 1520-6629 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/1520-6629(197804)6:2<139::aid-jcop2290060206>3.0.co;2-w |
| OpenAlex | W2124881092 |
| Language | EN |
| Citations received | 3 |
| References cited | 22 |
Three successive groups of prospective hotline workers were randomly assigned to three different pretraining conditions. Nine microcounseling participants received training in the use of attending behavior, open invitations to talk, paraphrasing, and reflection of feeling during a weekend workshop. Six sensitivity training participants were exposed to an unstructured weekend experience designed to develop interpersonal skills. Nine participants received no weekend experience. All participants then received six evenings of routine technical training over a six-week period. Post-training pseudocalls were audiotaped for all participants. Participant responses were rated for empathy, and assessed on the Therapist Error Checklist, and on three specific counselor response categories. Microcounseling participants emitted more “good” responses and were rated as more empathic than both the sensitivity and control groups. Both sensitivity and microcounseling participants emitted more open invitations to talk than control participants. Microcounceling participants emitted fewer advice-laden responses than control participants. Implications for future research are discussed.
Checklist · Empathy · Feeling · Hotline · Interpersonal communication · Sensitivity training · Anxiety, Depression, Psychometrics, Treatment, Cognitive Processes · Attachment and Relationship Dynamics · Clinical Psychology · Medicine · Psychology · Psychotherapy Techniques and Applications · Social Psychology
Statistical principles in experimental design.
Microcounseling and attending behavior
Controlled studies of the outcome of sensitivity training
Training of Support Personnel in Three Human Relations Skills
Sensitivity Training as an Integral Phase of Counselor Education
The Application of the Microcounseling Paradigm to the Training of Support Personnel in Counseling
T Groups
A Summer Guidance Practicum
| Citations per year | 0.07 |
|---|---|
| Citation span | 1980 - 1994 (15) |
| Highly cited | No |