Validating quality dimensions
Bibliographic Data
| ID | 11233249 |
|---|---|
| Authors | Yuksel Ekinci (0000-0001-5063-013X, University of Surrey, corresponding author), Michael Riley (0009-0002-9449-025X, University of Surrey) |
| Year | 2001 |
| Volume | 28 |
| Issue | 1 |
| Pages | 202-223 |
| Publication date | 2001-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Annals of Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 0160-7383 • E-ISSN: 1873-7722 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/s0160-7383(00)00029-3 |
| OpenAlex | W2085048732 |
| Language | EN |
| Citations received | 13 |
| References cited | 36 |
Guttman scale · Humanities · Sociology · Customer Service Quality and Loyalty · Diverse Aspects of Tourism Research · Economic and Environmental Valuation · Philosophy · Psychology
Nivel de implementación de la calidad en los balnearios españoles
Information sources and tourism heritage
An Evaluation of the Attractiveness of a Tourist Product (SERVQUAL Method)
Interrelationships between Physical Environment Quality, Personal Interaction Quality, Satisfaction and Behavioural Intentions in Relation to Customer Loyalty
Exploring Identity and Participation in Community‐Based Tourism Through Q‐Methodology
Rukai indigenous tourism
Components of art exhibition brand equity for internal and external visitors
Exploring tour guiding styles
What motivates visitors to participate in a gamified trip? A player typology using Q methodology
Making sense of tourism teaching
Customer-based brand equity for a destination
Syncretism and indigenous cultural tourism in Taiwan
Service quality measurement in rural accommodation
Questionnaire design and attitude measurement
Techniques of attitude scale construction.
Servperf versus Servqual
Measuring Service Quality in the Travel and Tourism Industry
The Service Encounter
Development and application of new scales to measure the French and Raven (1959) bases of social power.
Methodology Review
A Conceptual Model of Service Quality and Its Implications for Future Research
An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment
An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment
Foundations of behavioral research
A Technique for Scale Analysis
Tourists and retailers' perceptions of services
Techniques of Attitude Scale Construction
| Unique citing works | 13 |
|---|---|
| Citations per year | 0,54 |
| Citation span | 2002 - 2026 (25) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 12 |