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Rethinking Loyalty

Bibliographic Data

ID11235720
AuthorsBob Mckercher (0000-0001-7451-1266, corresponding author), Basak Denizci Guillet (0000-0001-5883-1729), Basak Denizci-Guillet, Erica Ng, Eva Ng (0009-0003-4184-5579)
Year2012
Volume39
Issue2
Pages708-734
Publication date2012-04-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueAnnals of Tourism Research (JOURNAL)
Journal identifiersISSN: 0160-7383 • E-ISSN: 1873-7722
PublisherElsevier BV (PUBLISHER)
DOI10.1016/j.annals.2011.08.005
OpenAlexW4256346834
LanguageEN
Citations received33
References cited94

Advertising · Business · Experiential learning · Hierarchy · Loyalty · Political science · Sociology · Tourism · Consumer Behavior in Brand Consumption and Identification · Customer Service Quality and Loyalty · Diverse Aspects of Tourism Research · Marketing

  • Travel change with age

    Open Access•Bob Mckercher•Tourism Recreation Research•2026

  • The Authenticity of Heritage Sites, Tourists’ Quest for Existential Authenticity, and Destination Loyalty

    Open Access•Xiaoli Yi, Vera Shanshan Lin et al.•Travel Research Bulletin•2017

  • Towards a new approach of destination loyalty drivers

    Carmen Antón, Carmen Antón Martín et al.•Current Issues in Tourism•2017

  • Building positive Zimbabwean tourism festival, event and destination brand image and equity

    Open Access•Farai Chigora, Joram Ndlovu et al.•Cogent Social Sciences•2024

  • An empirical analysis of the role of experience and attitude on ecotourism consumption behaviour

    Juan Yao, Qianna Li et al.•Journal of Ecotourism•2024

  • Effects of multisensory virtual reality on virtual and physical tourism during the Covid-19 pandemic

    Mohit Manchanda, Madhurima Deb•Current Issues in Tourism•2022

  • The antecedents and consequences of tourists’ psychological ownership

    Zhusheng Wu, Zichao Chen et al.•Current Issues in Tourism•2025

  • Novelty in tourism experiences

    Open Access•Ingvild H Blomstervik, Nina K Prebensen et al.•Current Issues in Tourism•2021

  • Fast-disappearing destinations

    Hung‐Che Wu, Ching‐Chan Cheng et al.•Journal of Sustainable Tourism•2020

  • Consumer behaviour in tourism

    Scott Cohen, Scott A Cohen et al.•Current Issues in Tourism•2013

  • Loyal

    Open Access•Linda Osti, Consuelo Rubina Nava•Annals of Tourism Research…•2020

  • Does Brand Personification Matter in Consuming Tourism Real Estate Products? A Perspective on Brand Personality, Self-congruity and Brand Loyalty

    Zhihong Liu, Songshan Huang et al.•Journal of China Tourism Research•2019

  • Investigating Destination Loyalty through Tourist Attraction Personality and Loyalty

    Weng Hang Kong, Kim Ieng Loi et al.•Journal of China Tourism Research•2020

  • The Influence of Culture on the Perceived Attractiveness of Hotel Loyalty Programs

    Fiona Ke-Wei Hu, Karin Weber•Journal of China Tourism Research•2013

  • Healthy Water-Based Tourism Experiences

    Open Access•Ana María Campón-Cerro, Elide Di-Clemente et al.•International Journal of…•2020

  • Museums, exhibits and visitor satisfaction

    Thu Thi Trinh, Chris Ryan•Journal of Tourism and Cultural…•2013

  • Determinantes estratégicos en la formación de la lealtad del joven residente

    Open Access•José Alberto Martínez-González, Eduardo Parra-López et al.•Innovar•2017

  • Annals

    Open Access•Honggen Xiao, Jafar Jafari et al.•Annals of Tourism Research•2012

  • A behaviour model for cultural tourism

    Open Access•María Dolores Sánchez-Sánchez, María Dolores Sánchez Sánchez et al.•Economic Research-Ekonomska…•2021

  • Evolving customer expectations of hospitality services

    Open Access•Feng Hu, Thorsten Teichert et al.•Tourism Management•2019

  • Reassurance or reason for concern

    Open Access•Oliver Cruz-Milán, Penny M Simpson et al.•Tourism Management•2016

  • Understanding tourism loyalty

    Open Access•Arminda Almeida-Santana, Arminda Almeida Santana et al.•Tourism Management•2018

  • Authenticity and loyalty at heritage sites

    Open Access•Xiaoli Yi, Xiaoxiao Fu et al.•Tourism Management•2018

  • Pop star fan tourists

    Open Access•Sojung Lee, Billy Bai et al.•Tourism Management•2019

  • Validating a customer well-being index related to natural wildlife tourism

    Open Access•Dong‐jin Lee, Dong-Jin Lee et al.•Tourism Management•2014

  • From lost space to third place

    Open Access•Qiuju Luo, Jie Wang et al.•Tourism Management•2016

  • Estimating the intention–behavior gap associated with a mega event

    Choong-Ki Lee, James W Mjelde et al.•Tourism Management•2014

  • Make a customer, not a sale

    Open Access•Elizabeth Agyeiwaah, Raymond Adongo et al.•Tourism Management•2016

  • The attitude–behaviour gap in sustainable tourism

    Open Access•Emil Juvan, Sara Dolnicar•Annals of Tourism Research•2014

  • Tourism marketing research

    Sara Dolnicar, Amata Ring•Annals of Tourism Research•2014

  • The effect of tokenized rewards on customer loyalty programs

    Open Access•Achilleas Boukis•Annals of Tourism Research•2024

  • Wellness Tourism Attributes and Tourist Outcomes

    Open Access•Amr Al‐ansi, Sung‐su Kim et al.•Travel Research Bulletin•2025

  • Film-induced senior tourism and destination loyalty

    H Han, Felix Elvis Otoo et al.•Tourism Recreation Research•2025

  • Satisfaction

    Richard L Oliver•Satisfaction : a Behavioral…•2014

  • Whence Consumer Loyalty?

    Richard L Oliver•Journal of Marketing•1999

  • Repeat Visitation in Mature Sun and Sand Holiday Destinations

    Open Access•Joaquín Alegre, Magdalena Cladera•Travel Research Bulletin•2006

  • The relationship between customer loyalty and customer satisfaction

    Open Access•John T Bowen, Shiang‐Lih Chen•International Journal of…•2001

  • Customer loyalty in the hotel industry

    Open Access•Jay Kandampully, Dwi Suhartanto•International Journal of…•2000

  • Increasing customers' loyalty in a skiing resort

    Open Access•Kostas Alexandris, Charilaos Kouthouris et al.•International Journal of…•2006

  • Customer Loyalty

    Anthony Steven Dick, Kunal Basu•Journal of the Academy of…•1994

  • Tourism Destination Loyalty

    Open Access•Martin Oppermann•Travel Research Bulletin•2000

  • The tourism system. An introductory text

    Open Access•Chris Cooper•Tourism Management•1986

  • An examination of the effects of motivation and satisfaction on destination loyalty

    Open Access•Yooshik Yoon, Yoo-Shik Yoon et al.•Tourism Management•2005

  • Effects of an online virtual community on customer loyalty and travel product purchases

    Open Access•Woo Gon Kim, Chang Lee et al.•Tourism Management•2004

  • Attendee-based brand equity

    Open Access•Jin‐soo Lee, Jin-Soo Lee et al.•Tourism Management•2008

  • The development of an e-travel service quality scale

    Open Access•Chaang-Iuan Ho, Yi-Ling Lee•Tourism Management•2007

  • Temporal destination revisit intention

    Open Access•Soocheong Jang, SooCheong Shawn Jang et al.•Tourism Management•2007

  • Passenger expectations and airline services

    Open Access•David Gilbert, Robin K C Wong et al.•Tourism Management•2003

  • Handbook of tourist behavior

    Open Access•Ivan Ninov•Tourism Management•2011

  • Relationship marketing and airline loyalty schemes

    Open Access•DC Gilbert•Tourism Management•1996

  • The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour

    Open Access•Carmen Barroso Castro, Enrique Martín Armario et al.•Tourism Management•2007

  • Destination attachment

    Open Access•Atila Yüksel, Fisun Yüksel et al.•Tourism Management•2010

  • Examining the structural relationships of destination image, tourist satisfaction and destination loyalty

    Open Access•G Christina, Christina Geng-Qing Chi et al.•Tourism Management•2008

  • Repeat visits to attractions

    Open Access•Adrian C Darnell, Peter S Johnson•Tourism Management•2001

  • Airline relationship quality

    Open Access•Jao-Hong Cheng, Fang-Yuan Chen et al.•Tourism Management•2008

  • Unravelling Myths in Tourism Research

    Josef A Mazanec•Tourism Recreation Research•2009

  • Motivations for pleasure vacation

    Open Access•John L Crompton•Annals of Tourism Research•1979

  • Repeaters' behavior at two distinct destinations

    Open Access•Metin Kozak•Annals of Tourism Research•2001

  • The Effects of Prior and Recent Experience on Continuing Interest in Tourist Settings

    Open Access•Philip L Pearce, Mi-hee Kang et al.•Annals of Tourism Research•2009

  • Tourism systems

    Open Access•Douglas G Pearce, Douglas Pearce•Annals of Tourism Research•1991

  • Tourism Motives and Loyalty

    Open Access•Monica Hanefors, Lena Mossberg et al.•Annals of Tourism Research•1998

  • Cultural tourism as serious leisure

    Open Access•Robert A Stebbins•Annals of Tourism Research•1996

  • Segmenting Cruisers by Loyalty

    Open Access•James F Petrick, Ercan Sirakaya•Annals of Tourism Research•2004

  • Antecedents of revisit intention

    Open Access•Seoho Um, Kaye Chon et al.•Annals of Tourism Research•2006

  • The usefulness of selected variables for predicting activity loyalty

    Sheila J Backman, John L Crompton•Leisure Sciences•1991

  • Examining the Antecedents of Destination Loyalty in a Forest Setting

    Joohyun Lee, Alan R Graefe et al.•Leisure Sciences•2007

  • The truth about tourism

    Open Access•John Tribe•Annals of Tourism Research•2006

  • Value dimensions, perceived value, satisfaction and loyalty

    Open Access•Martina G Gallarza, Irene Gil-Saura et al.•Tourism Management•2005

  • When More Is Less and Less Is More

    Alexander Chernev•Journal of Consumer Research•2003

Unique citing works33
Citations per year2,36
Citation span2012 - 2026 (15)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 32

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