Understanding the attitude and intention to use smartphone chatbots for shopping
Bibliographic Data
| ID | 11240329 |
|---|---|
| Authors | Dharun Lingam Kasilingam, Dharun Kasilingam (0000-0003-0624-7971, Mudra Institute of Communications Ahmedabad, corresponding author) |
| Year | 2020 |
| Volume | 62 |
| Pages | 101280 |
| Publication date | 2020-08-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Technology in Society (JOURNAL) |
| Journal identifiers | ISSN: 0160-791X • E-ISSN: 1879-3274 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.techsoc.2020.101280 |
| OpenAlex | W3031856734 |
| Language | EN |
| Citations received | 104 |
| References cited | 125 |
Advertising · Business · Chatbot · Mediation · Moderation · Structural equation modeling · Technology Acceptance Model · Usability · Computer Science · Consumer Retail Behavior Studies · Digital Marketing and Social Media · Psychology · Social Psychology · Technology Adoption and User Behaviour
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An integrative study of factors influencing university students’ acceptance of AI chatbot technology
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Parental Responsibility and Health Lifestyle Behaviors among Young Mothers Who are Breast Cancer Survivors in China
Analysis of factors affecting behavioral intention to use QRIS in MSMEs
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Application of the technology acceptance model to food delivery apps
Analysis of mobile fintech adoption based on perceived value and risk theory
Not with the bot! The relevance of trust to explain the acceptance of chatbots by insurance customers
Travel and tourism in South Africa through the lens of Instagram
How AI chatbot service quality drives continuance intention
Developing and validating the augmented reality-enabled e-commerce questionnaire (Arecq)
Love is in the cloud
Chatbots and young people in emerging economies
Revealing the relationships of trust in chatbot applications in the accommodation sector with consumer innovativeness and purchase intention
Understanding older people’s intentions to use smart elderly care applications in China
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Being just used or truely understood
Predictors of higher education students’ behavioural intention and usage of ChatGPT
Chatbots in higher education
Unlocking EFL learners’ insights into ChatGPT use for L2 writing
Artificial intelligence products and their influence on individuals’ objectification
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Evaluating privacy, security, and trust perceptions in conversational AI
Adoption of shopper-facing technologies under social distancing
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Understanding students’ adoption of the ChatGPT chatbot in higher education
A Study on Chinese College Students' Intention to Use Toward AI Chatbots
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Social companionship with artificial intelligence
A push–pull–mooring view on technology-dependent shopping under social distancing
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Examining user acceptance of a food delivery app for Indian railway passengers
Do food planner apps enhance responsible food consumption? The impact of perceptual antecedents and moderating effects on usage intention
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Interplay of factors determining users’ intentions to adopt chatbots for airline tickets assistance. The moderating role of perceived waiting time
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Examining students’ intention to use ChatGPT
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Research on the usage intention of aging-friendly smart mobility services based on behavioral reasoning theory
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Does Covid-19 Promote Self-Service Usage among Modern Shoppers? An Exploration of Pandemic-Driven Behavioural Changes in Self-Collection Users
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Assessing Older Adults’ Intentions to Use a Smartphone
The Moderating Effects of Gender and Study Discipline in the Relationship between University Students’ Acceptance and Use of ChatGPT
Examining Students’ Acceptance and Use of ChatGPT in Saudi Arabian Higher Education
The Effect of Perceived Warmth, Competence, and Social Presence of AI-Driven Chabots on Consumers’ Engagement and Satisfaction
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Understanding continuance intention toward the use of AI chatbots in customer service among generation Z in Vietnam
ChatGPT use in hospitality and tourism
The effect of motivated consumer innovativeness on the intention to use chatbots in the travel and tourism sector
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An investigation on the influencing factors of elderly people's intention to use financial AI customer service
Go digital
Effect of Successful Aging on Technology Acceptance
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Importance Performance Matrix Analysis for Assessing User Experience with Intelligent Voice Assistants
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Determinants of Millennials' behavior in online shopping – Implications on consumers’ satisfaction and e-business development
Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of Aidua framework
Societal impacts of chatbot and mitigation strategies for negative impacts
Rethinking technological acceptance in the age of emotional AI
Determinants of consumers’ continuance intention to use social recommender systems
Understanding the effect of website logos as animated spokescharacters on the advertising
Effect of the Covid-19 pandemic on public managers’ attitudes toward digital transformation
Carbon footprint tracking apps. What drives consumers' adoption intention
Passengers’ perceptions on the use of biometrics at airports
Chatbot for SMEs
An investigation of self-service technology usage during the Covid-19 pandemic
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Multivariate data analysis
Usability Engineering Methods Plethora
Inexperience and experience with online stores
An empirical examination of factors influencing the intention to use mobile payment
Understanding the new digital divide—A typology of Internet users in Europe
Assessing the regional digital divide across the European Union-27
A Reexamination of the Determinants of Consumer Satisfaction
Intrinsic and extrinsic motivation in Internet usage
Time Flies When You’re Having Fun
Predicting e-services adoption
Factors influencing the adoption of internet banking
A Conceptual and Operational Definition of Personal Innovativeness in the Domain of Information Technology
Partial least squares structural equation modeling (PLS-SEM)
Price Perceptions and Consumer Shopping Behavior
Online shopping drivers and barriers for older adults
Understanding Information Technology Usage
Understanding consumer acceptance of mobile payment services
Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1
Multigroup Analysis in Partial Least Squares (PLS) Path Modeling
Measuring consumer innovativeness
Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1
A meta-analysis of the technology acceptance model
What drives mobile commerce?
Extending the TAM for a World-Wide-Web context
Consumer evaluations of new technology-based self-service options
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Increasing inequalities in what we do online
On the evaluation of structural equation models
From Intentions to Actions
The theory of planned behavior
User Acceptance of Information Technology
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
A Theoretical Extension of the Technology Acceptance Model
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
Nature and Operation of Attitudes
Structural equation modeling in practice
Gender Differences or Gendered Differences
Are personal innovativeness and social influence critical to continue with mobile commerce
Factors affecting purchase intention on mobile shopping web sites
Influence of the user’s psychological factors on the online purchase intention in rural tourism
Women, shopping and leisure
The moderating role of device type and age of users on the intention to use mobile shopping applications
Understanding users’ acceptance of smart homes
Household Spending, Personal Spending and the Control of Money in Marriage
Reexamining Latitude of Price Acceptability and Price Thresholds
| Unique citing works | 104 |
|---|---|
| Citations per year | 20,8 |
| Citation span | 2021 - 2026 (6) |
| Citation velocity | current |
| Highly cited | Yes |
| Citation types | Neutral: 104 |