Can receiving managerial responses induce more user reviewing effort? A mixed method investigation in hotel industry
Bibliographic Data
| ID | 11440697 |
|---|---|
| Authors | Yukuan Xu (0000-0003-3617-3539, Hong Kong Polytechnic University), Hengyun Li (0000-0002-2369-1567, Hong Kong Polytechnic University), Robin Law (0000-0001-7199-3757, Hong Kong Polytechnic University), Ziqiong Zhang (0000-0002-1337-5616, Harbin Institute of Technology, corresponding author) |
| Year | 2020 |
| Volume | 77 |
| Pages | 103982 |
| Publication date | 2020-04-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Tourism Management (JOURNAL) |
| Journal identifiers | ISSN: 0261-5177 • E-ISSN: 1879-3193 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.tourman.2019.103982 |
| OpenAlex | W2976292011 |
| Language | EN |
| Citations received | 19 |
| References cited | 78 |
Business · Context (archaeology · Hospitality industry · Knowledge management · Mechanism (biology · Mediation · Political science · Process (computing · Quality (philosophy · Reciprocity (cultural anthropology · Sociology · Tourism · Computer Science · Digital Marketing and Social Media · Knowledge Management and Sharing · Psychology · Social Psychology · Technology Adoption and User Behaviour · Marketing
Understanding online review behaviors of patients in online health communities
Do submission devices influence online review ratings differently across different types of platforms? A big data analysis
Do managerial communications improve customer satisfaction and eWOM? The moderating effect of response authenticity
Evolution of communication policies at luxury hotels and their influence on guest ratings
Talking in generalities or talking in detail? The role of unconfirmed customer expectations in reviewers’ online expression
Exploring the relationship between textual reviews and ratings of patients in online healthcare communities
All words have consequences
Effects of spatial distance on consumers' review effort
Public health emergencies and travelers' review efforts
Physician’s service quality and patient’s review behavior
Cool or poor
Strategies and conditions for crafting managerial responses to online reviews
Impacts of user-generated images in online reviews on customer engagement
Enhancing the interaction between guests and hotel managers
Do managerial responses influence traveller retention
Keep it real
Managerial response strategies to eWOM
The Paradox of Positivity
How to Establish Credibility? The Influence of Expression Manner on Tourist Information Adoption
Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice1
Incentives and Prosocial Behavior
Contributing Knowledge to Electronic Knowledge Repositories
The Kindness of Strangers
The Regression Analysis of Binary Sequences
Word of mouth and interpersonal communication
Behavioral Intention Formation in Knowledge Sharing
“It is what one does”
Estimation of Relationships for Limited Dependent Variables
Statistical mediation analysis with a multicategorical independent variable
The Search for Uniqueness and Valuation of Scarcity
The impact of electronic word-of-mouth communication
What drives consumers to spread electronic word of mouth in online consumer-opinion platforms
Addressing Moderated Mediation Hypotheses
Encouraging Knowledge Sharing
Consumer motivation in providing high-quality information
What motivates OCB? Insights from the volunteerism literature
Evaluation nudge
What makes a useful online review? Implication for travel product websites
Analysis of the perceived value of online tourism reviews
Responding to negative online reviews
The power of expert identity
Utilitarianism and knowledge growth during status seeking
The importance of security for hostel price premiums
An investigation of multiple devices and information sources used in the hotel booking process
The signaling effect of management response in engaging customers
The hidden risk in user-generated content
When It Is Better to Give Than to Receive
The moderator–mediator variable distinction in social psychological research
The moderator-mediator variable distinction in social psychological research
Bystander intervention in emergencies
The Norm of Reciprocity
The Emergence of Generalized Exchange
| Unique citing works | 19 |
|---|---|
| Citations per year | 4,75 |
| Citation span | 2022 - 2026 (5) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 19 |