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The association between emotional labour, affective symptoms, and burnout in Australian psychologists

Bibliographic Data

ID11510655
AuthorsAnthony D Joffe (0000-0002-3737-3690, Macquarie University, corresponding author), Lorna Peters (0000-0003-2704-0531, Macquarie University)
Year2024
Volume59
Issue4
Pages354-366
Publication date2024-02-07
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueAustralian Psychologist (JOURNAL)
Journal identifiersISSN: 0005-0067 • E-ISSN: 1742-9544
PublisherTaylor & Francis (PUBLISHER • GB)
DOI10.1080/00050067.2023.2299668
OpenAlexW4391648980
LanguageEN
Citations received5
References cited51

Objective Psychology is a high burnout profession; however, little empirical research has examined the emotional labour (i.e., surface acting, deep acting, expression of naturally felt emotions) of psychologists who provide psychological therapy. The present study examined whether a relationship exists between emotional labour and wellbeing (operationalised as burnout and affective symptoms) in this sample, and whether individual or work-related factors moderate this relationship

Association (psychology · Burnout · Emotion work · Emotional exhaustion · Emotional labor · Empirical research · Positive psychology · Professional psychology · Psychotherapist · Sample (material · Clinical Psychology · Emotional Labor in Professions · Employment and Welfare Studies · Healthcare professionals’ stress and burnout · Psychology · Social Psychology

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  • The Role of Self‐Compassion and Experience in Psychologists' Latent Emotional Labour Strategy Profiles

    Open Access•James J Clarke, Vincent O Mancini et al.•Journal of Clinical Psychology•2026

  • Addressing emotional labour in higher education teaching

    Jenny H Peterson•Teaching in Higher Education•2026

  • Psychosocial job demands, organizational resources, and mental well-being in psychologists

    Open Access•Roque Crespo Castizo, Noelia Flores et al.•BMC Psychology•2026

  • Conflict Management Strategies as Moderators of Burnout in the Context of Emotional Labor

    Open Access•Anabela Rodrigues, Francisco Manuel et al.•Societies•2025

  • On the costs and benefits of emotional labor

    Ute R Hülsheger, Anna F Schewe•Journal of Occupational Health…•2011

  • Exploring the Dimensions of Emotional Labor

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  • Resources for mental health

    Open Access•Shekhar Saxena, Graham Thornicroft et al.•The Lancet•2007

  • The Copenhagen Burnout Inventory

    Tage S Kristensen, Marianne Borritz et al.•Work & Stress•2005

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    Alicia A Grandey, Robert C Melloy•Journal of Occupational Health…•2017

  • The short‐form version of the Depression Anxiety Stress Scales (Dass‐21)

    Open Access•Julie D Henry, John R Crawford•British Journal of Clinical…•2005

  • Statistical power analyses using G*Power 3.1

    Open Access•Franz Faul, Edgar Erdfelder et al.•Behavior Research Methods•2009

  • The job demands-resources model of burnout.

    Evangelia Demerouti, Arnold B Bakker et al.•Journal of Applied Psychology•2001

  • An Empirical Examination of the Relationship Between Emotion Regulation and Emotional Labor

    Open Access•Anthony D Joffe, Maria Kangas et al.•The Journal of Psychology•2025

  • The dimensionality and antecedents of emotional labor strategies

    Open Access•James M Diefendorff, Meredith H Croyle et al.•Journal of Vocational Behavior•2004

  • Development and validation of the Emotional Labour Scale

    Open Access•Céleste M Brotheridge, Raymond T Lee•Journal of Occupational and…•2003

  • Service with a smile

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  • Emotional Labor and Burnout

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  • The Managed Heart

    Arlie Russell Hochschild•Managed Heart•2003

  • Predictors of Burnout Syndrome in psychologists

    Open Access•Sandra Yvonne Spiendler Rodríguez, Brasil Faculdade Meridional IMED et al.•Estudos de Psicologia (Campinas)•2017

  • Emotional Labor at a Crossroads

    Alicia A Grandey, Allison S Gabriel•Annual Review of Organizational…•2015

  • The role of emotion dysregulation in the association between men’s restrictive emotionality and use of physical aggression

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  • Percentile Norms and Accompanying Interval Estimates from an Australian General Adult Population Sample for Self‐Report Mood Scales (BAI, BDI, CRSD, CES‐D, Dass, Dass‐21, STAI‐X, STAI‐Y, SRDS, and SRAS)

    Open Access•John Crawford, John R Crawford et al.•Australian Psychologist•2011

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    Rebecca J Erickson, Christian Ritter•Social Psychology Quarterly•2001

  • Emotional labor and employee outcomes

    Open Access•Nicole Humphrey•Public Administration•2021

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    Stevan E Hobfoll•American Psychologist•1989

  • Gender differences in burnout

    Open Access•Radostina Purvanova, Radostina K Purvanova et al.•Journal of Vocational Behavior•2010

  • Job Burnout

    Christina Maslach, Wilmar B Schaufeli et al.•Annual Review of Psychology•2001

  • Burnout syndrome in university professors and academic staff members

    Open Access•Fernanda Ludmilla Rossi Rocha, Lilian Carla De Jesus et al.•Psicologia Reflexão e Crítica•2020

Unique citing works5
Citations per year2.5
Citation span2024 - 2026 (3)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 4

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