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Tourism workforce research

A review, taxonomy and agenda

Bibliographic Data

ID11637602
AuthorsT Baum (0000-0002-5918-847X, University of Strathclyde), Anna Kralj (0000-0003-2383-9258, Griffith University), Richard N S Robinson, Richard Robinson (0000-0001-9737-3812, The University of Queensland), David Solnet (0000-0003-2250-5520, The University of Queensland, corresponding author)
Year2016
Volume60
Pages1-22
Publication date2016-05-30
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueAnnals of Tourism Research (JOURNAL)
Journal identifiersISSN: 0160-7383 • E-ISSN: 1873-7722
PublisherElsevier BV (PUBLISHER)
DOI10.1016/j.annals.2016.04.003
OpenAlexW2411163959
LanguageEN
Citations received94
References cited121

Economic growth · Economics · Hospitality · Knowledge management · Narrative · Political science · Public relations · Sociology · Taxonomy (biology · Tourism · Workforce · Computer Science · Cruise Tourism Development and Management · Diverse Aspects of Tourism Research · Hospitality and Tourism Education · Ecology

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  • Covid-19’s impact on the hospitality workforce – new crisis or amplification of the norm?

    Open Access•T Baum, Shelagh Mooney et al.•International Journal of…•2020

  • Residents’ attitudes to tourism

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  • From Reflection to Sustainability

    Open Access•Enni Sustiyatik, Tri Andjarwati et al.•Journal of Ecohumanism•2024

  • Island destination workforce development and inclusion

    Open Access•Zeenaz Hussain, Joseph Lema et al.•Journal of Qualitative Research…•2024

  • Impactos da tecnologia da informação e comunicação nos processos de gestão de pessoas

    Open Access•Jéssyca Rodrigues Henrique da Silva, Leilianne Michelle Trindade da Silva…•Podium Sport Leisure and Tourism…•2022

  • Dirty deeds, done dirt cheap

    Julie Douglas, David Williamson et al.•Hospitality & Society•2020

  • Generation Z and hospitality careers

    Andreas Walmsley, Karen Cripps et al.•Hospitality & Society•2020

  • Job requirements in the hospitality industry

    Open Access•Lucia Varra, Manuela Scioni et al.•European Journal of Tourism…•2021

  • Gestão de pessoas no turismo

    Open Access•Leilianne Michelle Trindade da Silva Barreto, Jéssyca Rodrigues Henrique da…•Revista Brasileira de Pesquisa em…•2022

  • Generation Z members‘ intentions to work in tourism in their World Heritage Site hometowns

    Open Access•Guillermo Bermúdez-González, Eva M Sánchez-Teba et al.•Humanities and Social Sciences…•2023

  • Rethinking tourism work

    Open Access•Francesco E Iannuzzi, Francesco Iannuzzi et al.•Cambio Rivista sulle Trasformazioni…•2025

  • A critical perspective on tourism employment

    Cansu Tosun, Caner Çalışkan et al.•Current Issues in Tourism•2023

  • ‘We did everything we could’

    Open Access•Bernhard Fabian Bichler, Tanja Petry et al.•Current Issues in Tourism•2022

  • Hotel career research

    Franklin Akosa, Songshan Huang et al.•Current Issues in Tourism•2026

  • The future of tourism work

    Open Access•Ian Yeoman, Una Mcmahon-Beattie•Current Issues in Tourism•2026

  • An exploration of teachers and trainers use of instruction practices and development of students interpersonal abilities in hospitality training

    Open Access•Lucy Ajambo, Ronny Sannerud et al.•Journal of Vocational Education…•2024

  • Asymmetric relationship between tourist arrivals and employment

    Open Access•Jitendra Sharma, Subrata Kumar Mitra•Tourism Economics•2021

  • Leveraging ESG investment to enhance labor employment in hospitality and tourism firms

    Open Access•Bing Hu, Tianyu Zheng et al.•Tourism Economics•2026

  • (A)Typicality of Inclusivity

    Open Access•Rigin Sebastian, Noufal Naheem Kottekkadan et al.•International Journal of Tourism…•2026

  • The inclusion of minority groups in tourism workforce

    Open Access•Alice H Y Hon, Emmanuel Gamor•International Journal of Tourism…•2022

  • Four decades of sustainable tourism research

    Open Access•Reeti Agarwal, Ankit Mehrotra et al.•International Journal of Tourism…•2024

  • Taking Stock

    Open Access•Pattamol Kanjanakan, Dan Zhu et al.•Journal of Hospitality & Tourism…•2023

  • Virtual Transborder Service Learning as a Transformative Educational Pedagogy

    Open Access•K D Dudley, Katie Dudley et al.•Frontiers The Interdisciplinary…•2024

  • Identifying a community capital investment portfolio to sustain a tourism workforce

    Whitney Knollenberg, Sara Brune et al.•Journal of Sustainable Tourism•2022

  • Gender, work, and tourism in the Guatemalan Highlands

    Chantell Lapan, Duarte B Morais et al.•Journal of Sustainable Tourism•2022

  • The sustainable development goals

    Leonie Lockstone‐binney, Faith Ong•Journal of Sustainable Tourism•2022

  • Labour, necessity-induced (im)mobilities, and the hotel industry

    Sandeep Basnyat, Neil Carr et al.•Journal of Sustainable Tourism•2022

  • Decent work and tourism workers in the age of intelligent automation and digital surveillance

    Agnieszka Rydzik, Chavan Sharma Kissoon•Journal of Sustainable Tourism•2022

  • From corporatist consensus to neo-liberal revolution

    David Williamson, Candice Harris•Journal of Sustainable Tourism•2022

  • The socio-economic impact of regional tourism

    Open Access•Kai Kronenberg, Matthias Fuchs•Journal of Sustainable Tourism•2022

  • Wage stagnation in leisure and hospitality during the cost-of-living crisis

    Wen Chang, Xinyang Liu et al.•Journal of Sustainable Tourism•2025

  • Coping with precarity in the tourism performing arts industry

    Xihao Yang, John Round et al.•Journal of Sustainable Tourism•2022

  • ‘Is he going to be sleazy?’ Women’s experiences of emotional labour connected to sexual harassment in the spa tourism industry

    Warwick Frost, Natalie Ooi et al.•Journal of Sustainable Tourism•2022

  • Shaping tourists’ wellbeing through guided slow adventures

    Jelena Farkic, Sebastian Filep et al.•Journal of Sustainable Tourism•2020

  • Are water-centric themes in sustainable tourism research congruent with the UN Sustainable Development Goals

    Brendan Moyle, Brent Moyle et al.•Journal of Sustainable Tourism•2022

  • Mind the gaps

    Open Access•Z Sokolickova, Elizabeth Cooper et al.•Annals of Tourism Research•2026

  • Tourism and Partnership Fields

    Aggelos Panayiotopoulos, Corinne Mélis et al.•Tourism Culture & Communication•2024

  • Have we been wrong? Generation Z’s tourism students’ complex relationship with work-related preferences

    Open Access•Truls Eric Johan Engström, Mitja Gorenak et al.•Turyzm/Tourism•2025

  • Arctic tourism in times of change

    Outi Rantala, Suzanne de la Barre et al.•Arctic tourism in times of change•2019

  • The partner penalty

    Open Access•Davide Arioldi, Eva Vroegop•Annals of Tourism Research…•2026

  • Unlocking Opportunity

    Open Access•Sarmad Al‐Jabieri, Rafael Robina-Ramírez et al.•International Journal of Tourism…•2026

  • Inclusive Leadership and Employees’ Workplace Performance

    Open Access•Shimekit Kelkay Eshete, Kenenisa Lemi Debela et al.•SAGE Open•2025

  • The dynamic trio

    Open Access•Mitja Gorenak, Nataša Uršič et al.•Turyzm/Tourism•2024

  • Tourism skill development initiatives in three Southern African Development Community countries

    Open Access•Boitumelo Caroline Rasethuntsa•Turyzm/Tourism•2022

  • Advancing understanding of unionization in the hospitality industry

    Piotr Zientara, Joanna Adamska-Mieruszewska et al.•Journal of Sustainable Tourism•2024

  • The Spirit of Adventure

    Open Access•Adriana Burlea‐Schiopoiu, Mara Del Baldo et al.•International Journal of…•2022

  • The relationship between tourism and employment

    Open Access•Laura Južnik Rotar, Sergej Gričar et al.•Economic Research-Ekonomska…•2023

  • A review of research into tourism work and employment

    Open Access•Adele Ladkin, Shelagh Mooney et al.•Annals of Tourism Research•2023

  • Gender, tourism & entrepreneurship

    Open Access•Cristina Figueroa Domecq, Cristina Figueroa-Domecq et al.•Annals of Tourism Research•2020

  • Workaholism among young people in the ride-hailing travel economy

    Open Access•Charles Atanga Adongo, Frederick Dayour et al.•Annals of Tourism Research…•2023

  • The role of working in creative tourism on the quality of life of older artisans

    Open Access•Hilal Akdemir, José De São José et al.•Work Aging and Retirement•2025

  • Fostering Work-integrated Learning in Hospitality and Tourism

    Jing Xu, Kam-Ho Manson Chung et al.•Journal of China Tourism Research•2022

  • Human Resource Management Practices, Emotional Exhaustion, and Organizational Commitment – With the Example of the Hotel Industry

    LI Xiao-li, Zhenxiong Mai et al.•Journal of China Tourism Research•2019

  • Quality of life perspectives for different social groups in a World Centre of Tourism and Leisure

    Open Access•Jae Choe, Michael O''Regan et al.•Tourist Studies•2021

  • Precarity and guest work in U.S. tourism

    William C Terry, William Terry•Tourism Geographies•2017

  • Condiciones laborales en el sector turístico

    Open Access•Clara Márquez•Economía Sociedad y Territorio•2024

  • Tourism Labor Market and the Attainment of the 2030 Agenda for Sustainable Development Goals

    Open Access•María Jesús Vázquez-García, Nuria Ceular‐Villamandos et al.•Sustainable Development•2025

  • Videography in tourism research

    Open Access•Julie Masset, Alain Decrop et al.•Tourism Management•2023

  • Job satisfaction and employee turnover determinants in high contact services

    Open Access•Panagiotis Stamolampros, Nikolaos Korfiatis et al.•Tourism Management•2019

  • Characterizing the sustainable tourism development of small islands in the Visayas, Philippines

    Open Access•Cheryl Joy Fernandez-Abila, Reynold Tan et al.•Land Use Policy•2024

  • Deviance, deviant behaviour and hospitality management

    Open Access•P Lugosi•Tourism Management•2019

  • Tracing the consent, adaptation and resistance practices of an ‘unsustainable’ workforce

    Open Access•Mustafa Yıldırım•Tourism Management•2021

  • Guanxi influences on women intrapreneurship

    Open Access•Carol Xiaoyue Zhang, Albert Nsom Kimbu et al.•Tourism Management•2020

  • Multidimensionality of HRD in small tourism firms

    Open Access•Ciara T Nolan, Ciara Nolan et al.•Tourism Management•2020

  • Hospitality servicescape effects on customer-employee interactions

    Open Access•Kostas Kaminakis, Kalipso Karantinou et al.•Tourism Management•2019

  • Future research on visitors’ attitudes to tourism destinations

    Open Access•Arghavan Hadinejad, Nick Noghan et al.•Tourism Management•2021

  • Employee resilience during crisis

    Open Access•Richard N S Robinson, Richard Robinson et al.•Tourism Management•2024

  • Tourist decision-making under adverse weather conditions

    Open Access•Valério Rodrigues De Souza-Neto, Brendan Moyle et al.•Tourism Recreation Research•2025

  • Emotional intelligence

    S Stoyanova-Bozhkova, T Paskova et al.•Tourism Recreation Research•2022

  • The spatial mobility of rural tourism workforce

    Open Access•Tao Li, Qiuyun Li et al.•Habitat International•2021

  • Reframing tourism labour

    Open Access•Kyrie Eleison Muñoz, Richard N S Robinson et al.•Annals of Tourism Research•2025

  • Humanising algorithmic management systems

    Open Access•Brana Jianu, Iis Tussyadiah et al.•Annals of Tourism Research•2025

  • No clean rooms, no hotel business

    Open Access•Verna Alcalde González, Verna Alcalde-Gonzalez et al.•Annals of Tourism Research•2021

  • Migrant mobility and value creation in hospitality labour

    Open Access•P Lugosi, Ann Ndiuini•Annals of Tourism Research•2022

  • Work values in tourism

    Open Access•Emmanouil Papavasileiou, Emmanouil F Papavasileiou et al.•Annals of Tourism Research•2017

  • Outdoor guiding as hospitality work

    Open Access•Jelena Farkic•Annals of Tourism Research•2018

  • Humanising migrant women’s work

    Open Access•Agnieszka Rydzik, Anne Pritchard et al.•Annals of Tourism Research•2017

  • Tourism workforce development in the Kootenay-Rockies

    Open Access•Danielle Robinson, Terri MacDonald•Annals of Tourism Research•2019

  • Customer incivility as an identity threat for frontline employees

    Open Access•Achilleas Boukis, Christos Koritos et al.•Annals of Tourism Research•2023

  • Applying endosymbiosis theory

    Open Access•Richard Robinson, T Baum et al.•Annals of Tourism Research•2019

  • Causes and consequences of sleep loss and fatigue

    Open Access•Amy C Reynolds, Anja Pabel et al.•Annals of Tourism Research•2021

  • Post-Covid tourism revealed

    Open Access•M P Hampton, Julia Jeyacheya et al.•Annals of Tourism Research•2023

  • Tourism employment and evolving gender norms in Peru

    Open Access•Rosa Codina•Annals of Tourism Research•2025

  • Tourism work, media & Covid-19

    Open Access•David Solnet, Richard N S Robinson et al.•Annals of Tourism Research•2022

  • Empowering HER

    Open Access•Alei Fan, Laurie Wu et al.•Journal of Hospitality & Tourism…•2025

  • Uber and employment in the Global South - not-so-decent work

    Julia K Giddy•Tourism Geographies•2022

  • Career paths and mobility in the Swedish hospitality sector

    Susanna Heldt Cassel, Maria Thulemark et al.•Tourism Geographies•2018

  • Too precarious to be inclusive? Hotel maid employment in Spain

    Ernest Cañada•Tourism Geographies•2018

  • We can't return to normal

    Solomon Benjamin, Alana Dillette et al.•Tourism Geographies•2020

  • The development of geographical differences in education levels within the Swedish tourism industry

    Kajsa G Åberg, Dieter K Müller•Tourism Geographies•2018

  • Spatio-temporal dynamics of platform labour

    Open Access•Kimberly Goyette•New Community•2024

  • Human relations in the restaurant industry

    William Foote Whyte•Human relations in the restaurant…

  • How Does Human Resource Management Influence Organizational Outcomes? A Meta-analytic Investigation of Mediating Mechanisms

    Kaifeng Jiang, David P Lepak et al.•Academy of Management Journal•2012

  • Employee Well‐being and the HRM–Organizational Performance Relationship

    Open Access•Karina Van De Voorde, Jaap Paauwe et al.•International Journal of…•2012

  • Polish Migrant Labor in the Hospitality Workforce

    Hania Janta, Adele Ladkin•Tourism Culture & Communication•2009

  • Foodies and food tourism

    Paul F Wilkinson•Annals of Leisure Research•2015

  • Globalisation of Production, Employment and Poverty

    Open Access•Rhys Jenkins•European Journal of Development…•2005

  • An investigation of the moderating effects of organizational commitment on the relationships between work–family conflict and job satisfaction among hospitality employees in India

    Open Access•Karthik Namasivayam, Xinyuan Zhao•Tourism Management•2007

  • Publish and perish? Bibliometric analysis, journal ranking and the assessment of research quality in tourism

    Open Access•C M Hall•Tourism Management•2011

  • Planning tourism employment

    Open Access•Abby Liu, G Wall•Tourism Management•2006

  • HRD in tourism

    Open Access•T Baum, Edith Szivas•Tourism Management•2008

  • The mining sector and indigenous tourism development in Weipa, Queensland

    Open Access•Jeremy Buultjens, David Brereton et al.•Tourism Management•2010

  • Herzberg's Two-Factor Theory of work motivation tested empirically on seasonal workers in hospitality and tourism

    Open Access•Christine Lundberg, Anna Gudmundson et al.•Tourism Management•2009

  • An examination of tourism journal development

    Open Access•Chia-Kuen Cheng, Xiang Li et al.•Tourism Management•2011

  • Job involvement, commitment, satisfaction and turnover

    Anastasios Zopiatis, Panayiotis Constanti et al.•Tourism Management•2014

  • Burnout, engagement, coping and general health of service employees in the hospitality industry

    Open Access•Jacobus Pienaar, Sharron Ann Willemse•Tourism Management•2008

  • Marketing identity of the tourist product of the Republic of Croatia

    Open Access•Marcel Meler, Drago Ruzic•Tourism Management•1999

  • The effects of selected individual characteristics on frontline employee performance and job satisfaction

    Open Access•Osman M Karatepe, Orhan Uludag et al.•Tourism Management•2006

  • Investigating the antecedents and consequences of burnout and isolation among flight attendants

    Open Access•Chen-Fen Chen, Ching-Fu Chen et al.•Tourism Management•2012

  • Development and validation of the hospitality emotional labor scale

    Open Access•Kay Hei-Lin Chu, Kay Hei‐Lin Chu et al.•Tourism Management•2006

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    Open Access•Jeff Jarvis, Victoria Peel•Tourism Management•2013

  • Planning and developing tourism within a public sector quagmire

    Open Access•Adrian Devine, Frances Devine•Tourism Management•2011

  • Human resources in tourism

    Open Access•T Baum•Tourism Management•2007

  • Linkages between creativity and intention to quit

    Open Access•Richard N S Robinson, Richard Robinson et al.•Tourism Management•2010

  • Paradigms in tourism research

    John Tribe, Graham M S Dann et al.•Tourism Recreation Research•2015

  • The Potential of Arts-Based Transformative Research

    Open Access•Agnieszka Rydzik, Anne Pritchard et al.•Annals of Tourism Research•2013

  • Family business in tourism

    Open Access•Daniel Getz, Donald Getz et al.•Annals of Tourism Research•2005

  • Lifestyle travellers

    Open Access•Scott Cohen, Scott A Cohen•Annals of Tourism Research•2011

  • Network science

    Open Access•Rodolfo Baggio, Noel Scott et al.•Annals of Tourism Research•2010

  • Exploring tourism labor

    Open Access•Adele Ladkin•Annals of Tourism Research•2011

  • Internationalization and innovation in tourism

    Open Access•Allan M Williams, Gordon Shaw et al.•Annals of Tourism Research•2011

  • Belizean women and tourism work

    Open Access•Kristine Mckenzie Gentry•Annals of Tourism Research•2007

  • Modeling locational factors for tourism employment

    Open Access•David Solnet, David J Solnet et al.•Annals of Tourism Research•2014

  • Ripping Off’ Tourists

    Open Access•Luke Charles Harris, Lloyd C Harris•Annals of Tourism Research•2012

  • Hotel culture and social control

    Open Access•Roy C Wood•Annals of Tourism Research•1994

  • Mobility into tourism Refuge Employer

    Open Access•Nicole Vaugeois, Rick Rollins•Annals of Tourism Research•2007

  • Conceptual research in tourism

    Open Access•Shuang Xin, John Tribe et al.•Annals of Tourism Research•2013

  • Trends in tourism research

    Open Access•Roy Ballantyne, J Packer et al.•Annals of Tourism Research•2009

  • The Mobilities of Hospitality Work

    Open Access•Tara Duncan, David Scott et al.•Annals of Tourism Research•2013

  • Migrant relationships and tourism employment

    Open Access•Hania Janta, Lorraine Brown et al.•Annals of Tourism Research•2011

  • The Hotel Bauen’s challenge to cannibalizing capitalism

    Open Access•Freya Higgins-Desbiolles•Annals of Tourism Research•2012

  • Solving labor problems and building capacity in sustainable agriculture through volunteer tourism

    Open Access•William C Terry, William Terry•Annals of Tourism Research•2014

  • Developing the Dimensions of Tourism Volunteering

    Kirsten Holmes, Karen Smith et al.•Leisure Sciences•2010

  • Kitchens

    Gary Alan Fine•Kitchens•2008

  • Impediments to a Cross-Border Collaborative Model of Destination Management in the Catlins, New Zealand

    Brent Lovelock, Stephen Boyd•Tourism Geographies•2006

  • Academic myths of tourism

    Bob Mckercher, Bruce Prideaux•Annals of Tourism Research•2014

  • Human resources in tourism

    Open Access•T Baum•Tourism Management•2015

  • Employment experiences of Polish migrant workers in the UK hospitality sector

    Open Access•Hania Janta, Adele Ladkin et al.•Tourism Management•2010

  • Hotel Babylon? Exploring hotels as liminal sites of transition and transgression

    Open Access•Anne Pritchard, Annette Pritchard et al.•Tourism Management•2005

  • Division, Segmentation, and Interpellation

    Open Access•L Mcdowell, Adina Batnitzky et al.•Economic Geography•2007

  • Producing the superior self

    Open Access•Rachel Sherman•Ethnography•2005

Unique citing works94
Citations per year10,44
Citation span2017 - 2026 (10)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 94

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