Redressing Grievances and Complaints Regarding Basic Service Delivery
Bibliographic Data
| ID | 11910869 |
|---|---|
| Authors | Varun Gauri (0000-0001-6720-5738, World Bank Group, corresponding author) |
| Year | 2012 |
| Volume | 41 |
| Pages | 109-119 |
| Publication date | 2012-07-06 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | World Development (JOURNAL) |
| Journal identifiers | ISSN: 0305-750X • E-ISSN: 1873-5991 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.worlddev.2012.05.027 |
| OpenAlex | W3123602473 |
| Language | EN |
| Citations received | 12 |
| References cited | 12 |
Business · Function (biology · Government (linguistics · Political science · Politics · Public relations · Redress · Service (business · Service delivery framework · Law · Ombudsman and Human Rights · Public Administration · Marketing
Towards rural inclusion
Impact of food safety supervision efficiency on preventing and controlling mass public crisis
Legal Empowerment and Social Accountability
Social Accountability
The Politics of Public Services
Key strategies to improve systems for managing patient complaints within health facilities – what can we learn from the existing literature
Multiple Pathways to Effectiveness
The Other Side of the Coin
When does transparency improve public services? Street‐level discretion, information, and targeting
Patient Feedback Systems at the Primary Level of Health Care Centres in Bangladesh
The politics of complaint
Unredressed” Grievances under RTE
| Citations per year | 1.09 |
|---|---|
| Citation span | 2015 - 2026 (12) |
| Highly cited | No |