A Public Management Road Less Travelled
Clients as Co‐producers of Public Services
Bibliographic Data
| ID | 11962012 |
|---|---|
| Authors | Jonathan Alford (0009-0006-0195-4414, The University of Melbourne, corresponding author), John Alford |
| Year | 1998 |
| Volume | 57 |
| Issue | 4 |
| Pages | 128-137 |
| Publication date | 1998-12-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Australian Journal of Public Administration (JOURNAL) |
| Journal identifiers | ISSN: 0313-6647 • E-ISSN: 1467-8500 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/j.1467-8500.1998.tb01568.x |
| OpenAlex | W1996299709 |
| Language | EN |
| Citations received | 72 |
| References cited | 28 |
Since the end of the 1970s, alternatives to internal government production of public services have assumed increasing prominence. The most important of these has been contracting out, but a less travelled road has been co‐production: the involvement of citizens, volunteers and clients in producing public services as well as consuming them. This article focuses on client co‐production. It argues that by ignoring this option, governments have closed off one important option in the repertoire of management approaches. It demonstrates the necessity of client co‐production to service‐delivery and legal compliance, and considers examples of government agencies which have sought to harness it in positive ways
Business · Economics · Government (linguistics · Political science · Production (economics · Public relations · Public service · Service (business · Service delivery framework · Nonprofit Sector and Volunteering · Public Administration · Public Policy and Administration Research · Regulation and Compliance Studies · Marketing
Participação direta em coprodução é democrática? Controle vetorial da dengue em Campo Grande - MS
Coproducing flood risk management through citizen involvement
The Implementation of Community Engagement in Public Service Delivery in the Uk and Policy Implication to Vietnam
The Rhetoric and Reality of Public-Private Partnerships
Participatory Democratic Innovations in Southeast Europe
Towards a multi-actor theory of public value co-creation
Correlates of Co-production
Co-Production and the Co-Creation of Value in Public Services
It takes Two to Tango? Understanding the C o‐production of Public Services by Integrating the Services Management and Public Administration Perspectives
Collaborative housing and housing providers
Social media governance and strategies to combat online hatespeech in Germany
Co-production ‘thinking’ and performance implications in the case of separate waste collection
Travelling along the public service co-production road
Institutionalised Co-production
Putting Citizens First
Activating Citizens to Participate in Collective Co-Production of Public Services
Between coproduction and commons
Which wider social roles? An analysis of social roles ascribed to voluntary sports clubs
The influence of political factors in policymakers' perceptions on the implementation of Web 2.0 technologies for citizen participation and knowledge sharing in public sector delivery
Cheaper, better, and more accountable? Twenty‐five years of prisons privatisation in Victoria
Public Value Management
Co‐Production and Health System Reform – From Re‐Imagining To Re‐Making
Co‐production
A theoretical framework for studying the co-creation of innovative solutions and public value
Community Policing and Community Building
Don’t You Want My Help? Volunteer Involvement and Management in Local Government
Beyond Engagement and Participation
Networked Coproduction of Public Services in Virtual Communities
The Benefits and Risks of Experimental Co‐production
Neutralized, enhanced, tokenistic
The co-production of campus safety and security
When Governance Theory Meets Democratic Theory
Accomplishing the Public Encounter
Editors’ Essay
The Impact of City-Led Neighborhood Action on the Coproduction of Neighborhood Quality and Safety in Buffalo, NY
The Relationship Between Public Administration and Third Sector Organizations
Varieties of co-production in public services
Public Libraries, Citizens and the Democracy
Generating ‘good enough’ evidenc for co-production
Resilience or Resistance? Time Banking in the Age of Austerity
Implementing Co-Production in Adult Social Care
Realising the Potential of Co-production
Public service reforms and clientelism
Evolution of co-production in the information age
Understanding Co-Production as a Policy Tool
Centralized standards and local taxation in municipal waste management
Conceptualising service integration for inclusive activation
The Meta Co-production of Community Outcomes
Maintaining the Ideals of Co-production During Rapid Digitalisation
Co-production in an Information Age
Communities of Public Service Support
Moralische Personenkategorien als Transformationsmechanismus in politischen Dienstleistungsbeziehungen
Shifting public-private responsibilities in Flemish flood risk management. Towards a co-evolutionary approach
Administrative Buy-in for User Participation in Managing Social Services
Coproduction and the third sector in France
The politics of policymaking
Co-creating Democratic Legitimacy
Producing a Vision of the Self-Governing Mother
Building local public action against a backdrop of ecological emergency
Civil servants’ perspectives on the role of citizens in public service delivery in Uganda
The complex spaces of co‐production, volunteering, ageing and care
Varieties of Participation in Public Services
Coproduction of Government Services and the New Information Technology
Closing the Gap or Widening the Divide
Co-creation
Knowledge co-production promoting policy change in time of decentralisation
Decreasing Tax Collectors' Perceived Social Loafing through Collaborative Behaviors of Taxpayers
Compliance Regimes and Barriers to Behavioral Change
On self-service democracy
Parental co-production in public higher education during the Covid-19 crisis
Leading Digital Technologies for Coproduction
The student as co-producer
To punish or persuade
Public Services and Market Mechanisms
Government by the Market?
Environment and EnforcementRegulation and the Social Definition of Pollution
Marketing as Exchange
Toward a New Understanding of Urban Services and Citizen Participation
Toward an Institutional Theory of Citizen Coproduction
Are prisoners Clients
The Corporate Management Framework as Administrative Science
Quo Vadis? Challenges of Public Administration
Citizenship and Service Delivery
The Case for Performance Monitoring
The Changing Responsibilities and Tactics of the Federal Government
Toward a Definition of the Coproduction Concept
Coproduction
Consumers as Coproducers of Public Services
Next Steps for the British Civil Service
Bowling Alone
Taxpayer Compliance
| Unique citing works | 72 |
|---|---|
| Citations per year | 3,13 |
| Citation span | 2003 - 2026 (24) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 70 |