The e-Government evaluation challenge
A South African Batho Pele-aligned service quality approach
Bibliographic Data
| ID | 12080976 |
|---|---|
| Authors | Godwin Kaisara (0000-0002-5684-6764, Cape Peninsula University of Technology), Shaun Pather (0000-0002-4667-222X, Cape Peninsula University of Technology, corresponding author) |
| Year | 2011 |
| Volume | 28 |
| Issue | 2 |
| Pages | 211-221 |
| Publication date | 2011-02-04 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Government Information Quarterly (JOURNAL) |
| Journal identifiers | ISSN: 0740-624X • E-ISSN: 1872-9517 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.giq.2010.07.008 |
| OpenAlex | W1995889980 |
| Language | EN |
| Citations received | 19 |
| References cited | 59 |
Business · E-Government · Economics · Government (linguistics · Information and Communications Technology · Knowledge management · Political science · Process management · Public relations · Public sector · Quality (philosophy · Service (business · Service delivery framework · Service quality · The Internet · World Wide Web · Computer Science · Customer Service Quality and Loyalty · E-Government and Public Services · Technology Adoption and User Behaviour · Marketing
Cross-country determinants of citizens' e-government reuse intention
Digital discourses
Local e-government Benchlearning
Digital governance and public value creation at the state level
Mobile phones, smartphones, and the transformation of civic behavior through mobile information and connectivity
Electronic services in the public sector
Cobra framework to evaluate e-government services
An empirical and comparative analysis of E-government performance measurement models
Towards a multidimensional model for evaluating electronic government
The impact of legacy systems on digital transformation in European public administration
Assessing Omnichannel Service Quality in the Public Sector
Digitalization of public administration in EU member states in times of crisis
Quality assessment of service bundles for governmental one-stop portals
E‐government and public service quality in Ghana
Mandelafying the public service in South Africa
Information quality and community municipal portal use
Analysing the impact of smart city service quality on citizen engagement in a public emergency
Governance by artifacts
Understanding the Role of Service Quality of Government APPs in Continuance Intention
An Easy Guide to Factor Analysis
Aimq
The Nature and Role of Feedback Text Comments in Online Marketplaces
Measuring Service Quality
Developing and Validating Trust Measures for e-Commerce
Homework practices and academic achievement
A Paradigm for Developing Better Measures of Marketing Constructs
Service Quality Delivery through Web Sites
Service Quality
Information Systems Success
Measuring e-Commerce Success
The New Face of Government
The New Face of Government
Gauging e-government
E-Government
E-government around the world
Developing fully functional E-government
The endless wire
Questioning the pace and pathway of e-government development in Africa
A two-stage model of e-government growth
Advancing E-Government performance in the United States through enhanced usability benchmarks
E-government evaluation
Assessing Section 508 compliance on federal e-government Web sites
User-centered e-government
Customer Service in Public Administration
E‐Government and the Transformation of Service Delivery and Citizen Attitudes
| Unique citing works | 19 |
|---|---|
| Citations per year | 1,36 |
| Citation span | 2012 - 2025 (14) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 19 |