Promise breaking during radical organizational change

Do justice interventions make a difference

Bibliographic Data

ID12168181
AuthorsJill Kickul (0000-0002-7878-0399, DePaul University, corresponding author), Scott W Lester (University of Wisconsin–Eau Claire), Jonathon Finkl (DePaul University)
Year2002
Volume23
Issue4
Pages469-488
Publication date2002-04-25
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueJournal of Organizational Behavior (JOURNAL)
Journal identifiersISSN: 0894-3796 • E-ISSN: 1099-1379
PublisherWiley (PUBLISHER • GB)
DOI10.1002/job.151
OpenAlexW2056137610
LanguageEN
Citations received25
References cited61

Previous research examining the relationship between organizational justice perceptions and reactions to psychological contract breach has not considered how the type of outcome being breached may influence the effects that procedural and interactional justice have in determining employee responses. By delineating between intrinsic (e.g., autonomy) and extrinsic (e.g., pay) contract breaches, this study attempts to clarify the differential roles of procedural and interactional justice. As expected, results revealed that procedural justice has a significant effect on responses to breaches of extrinsic outcomes while interactional justice significantly affects employee responses to breaches of intrinsic outcomes. Specifically, significant two‐way interactions between extrinsic contract breach and procedural justice showed that job satisfaction, in‐role job performance, and organizational citizenship behavior were lower and intentions to leave were higher when procedural justice was perceived to be low following an extrinsic contract breach. Furthermore, significant two‐way interactions between intrinsic contract breach and interactional justice revealed that job satisfaction, in‐role job performance, and organizational citizenship behavior directed toward other individuals were lower and intentions to leave were higher when interactional justice was perceived to be low following an intrinsic contract breach. Implications of the differential roles of procedural and interactional justice are discussed. Copyright © 2002 John Wiley & Sons, Ltd

Autonomy · Differential effects · Economic Justice · Interactional justice · Job satisfaction · Organizational citizenship behavior · Organizational commitment · Organizational justice · Perception · Political science · Procedural justice · Psychological contract · Job Satisfaction and Organizational Behavior · Law · Management Theory and Practice · Psychology · Social Psychology · Workplace Violence and Bullying