Evaluating telephone and online psychological support and referral
Bibliographic Data
| ID | 12347484 |
|---|---|
| Authors | Andrew Hawkins (0000-0003-4365-1025), Jasper Odgers (0000-0002-8342-3425, ARTD Consultants, Australia, corresponding author), Amanda Reeves (Department of Education and Training Victoria, Australia), Alicia McCoy (0000-0002-3811-4551, Beyond Blue; University of Melbourne Australia) |
| Year | 2020 |
| Volume | 20 |
| Issue | 3 |
| Pages | 157-175 |
| Publication date | 2020-06-29 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Evaluation Journal of Australasia (JOURNAL) |
| Journal identifiers | ISSN: 1035-719X • E-ISSN: 2515-9372 |
| Publisher | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.1177/1035719x20927146 |
| OpenAlex | W3038354177 |
| Language | EN |
| Citations received | 1 |
| References cited | 13 |
Mental health counselling and support over the telephone or internet is increasingly common. Evaluating effectiveness requires outcome measures and understanding factors driving behaviour. This article describes a theory-driven evaluation of the one-month outcomes of a short-term solution-focused support session for anxiety or depression with a counsellor. The primary aim of the evaluation was to measure the outcomes of this session on service users’ help-seeking behaviour. It also sought to understand reasons for behaviour based on behaviour change theory. A secondary aim was to measure changes in feelings of stress and coping before and after the session, and collect evidence of the value of the service in terms of ‘consumer-defined recovery’. The evaluation found the service was effective, with the overwhelming majority taking some action, being more engaged with a health professional, having reduced feelings of distress, increased confidence to cope and less hopelessness. Improvements for service users included ‘reality testing’ the advice given and building commitment or intent to follow the advice, and ‘rehearsing’ so service users can demonstrate to themselves they have the skills required and can overcome any obstacles to following the advice
Anxiety · Coping (psychology · Distress · Feeling · Medical education · Mental health · Psychiatry · Psychotherapist · Referral · Service (business · Session (web analytics · Applied Psychology · Attachment and Relationship Dynamics · Clinical Psychology · Computer Science · Digital Mental Health Interventions · Medicine · Mental Health and Patient Involvement · Nursing · Psychology · Social Psychology
| Citations per year | 0.5 |
|---|---|
| Citation span | 2024 - 2024 (1) |
| Highly cited | No |