How do avatar characteristics affect avatar friendliness and online gamer loyalty? Perspective of the theory of embodied cognition

Bibliographic Data

ID12420338
AuthorsKai Li (0000-0001-6234-6806, Nankai University, corresponding author), Huynh Van Nguyen (Chang Gung University), T C E Cheng (0000-0001-5127-6419, Hong Kong Polytechnic University), Ching‐I Teng (0000-0002-3976-5399, Chang Gung University)
Year2018
Volume28
Issue4
Pages1103-1121
Publication date2018-06-18
Open AccessYes
TypeARTICLE
VenueInternet Research (JOURNAL)
Journal identifiersISSN: 1066-2243 • E-ISSN: 2054-5657
PublisherEmerald Publishing Limited (PUBLISHER • GB)
DOI10.1108/intr-06-2017-0246
OpenAlexW2809309646
LanguageEN
Citations received18
References cited65

Purpose As technology-created gamers’ representations, avatars are influential in communication among online gamers. However, there is scant research on how avatars’ characteristics impact gamers’ friendly behaviour via avatars, i.e., avatar friendliness, and how avatar friendliness is related to online gamer loyalty. The purpose of this paper is to develop a research model grounded in the theory of embodied cognition to examine the impacts of perceived avatar appearance agreeableness, attractiveness and height on avatar friendliness and online gamer loyalty. Design/methodology/approach The authors collect 1,384 responses from online gamers and use structural equation modelling for hypothesis testing. Findings The authors find that perceived avatar appearance agreeableness and attractiveness are positively related to avatar friendliness, while perceived avatar height is negatively related to avatar friendliness. Avatar friendliness, in turn, is positively related to online gamer loyalty. Research limitations/implications This study assessed gamers’ perceptions using a cross-sectional design. Future works could use a big data approach to collect behavioural and longitudinal data. Moreover, future works could measure avatar height using pixels. Originality/value The authors contribute to the e-commerce literature by inventing the new constructs of perceived avatar appearance agreeableness and avatar friendliness, and conducting the first study of using avatar friendliness to explain the impacts of the three avatar characteristics on online gamer loyalty. The findings also provide novel insights for e-commerce managers to effectively build a loyal gamer base

Agreeableness · Attractiveness · Avatar · Big Five personality traits · Embodied cognition · Human–computer interaction · Loyalty · Personality · Structural equation modeling · Computer Science · Digital Marketing and Social Media · Evolutionary Psychology and Human Behavior · Media Influence and Health · Psychology · Social Psychology

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