Examining Relationships among Expo Experiences, Service Quality, Satisfaction, and the Effect of the Expo
The Case of the Expo 2012 Yeosu Korea
Bibliographic Data
| ID | 12463272 |
|---|---|
| Authors | Hak Jun Song (0000-0002-0727-6347, Pai Chai University), Young‐joo Ahn (0000-0002-9433-7848, Pusan National University, corresponding author), Young-joo Ahn, Choong-Ki Lee (0000-0002-2865-8918, Kyung Hee University) |
| Year | 2014 |
| Volume | 20 |
| Issue | 11 |
| Pages | 1266-1285 |
| Publication date | 2014-10-31 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Asia Pacific Journal of Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1094-1665 • E-ISSN: 1741-6507 |
| Publisher | Routledge (PUBLISHER • GB) |
| DOI | 10.1080/10941665.2014.965719 |
| OpenAlex | W2048711114 |
| Language | EN |
| Citations received | 7 |
| References cited | 51 |
The enduring legacy of a mega-event can be the unique opportunities it provides for visitors. Thus, focusing on the visitors' experiences should be a priority for the tourism industry. Festivals and mega-events are typical experiential products that provide high-quality experiences in the field of tourism. This study examines Pine and Gilmore's concept of the experience economy in the context of a mega-event. Specifically, the relationships among Expo experience, quality, satisfaction, and the effect of the Expo 2012 Yeosu Korea are examined. This study empirically tests whether the Expo experience and Expo quality influence visitor satisfaction. It also investigates whether visitor satisfaction influences the effect of the Expo. A self-administered survey was conducted for visitors (N = 377) of the Expo. The results of testing Pine and Gilmore's concept of the experience economy reveal that among four dimensions, esthetic experience followed by entertainment experience were the most important experiences influencing visitor satisfaction. The results also show that the effect of the Yeosu Expo was determined by Expo satisfaction. However, the findings indicate that educational and escape experiences were not closely related to satisfaction for Expo visitors
Advertising · Business · Context (archaeology · Entertainment · Experiential learning · Geography · Political science · Quality (philosophy · Service (business · Service quality · Tourism · Visitor pattern · Conferences and Exhibitions Management · Diverse Aspects of Tourism Research · Psychology · Sport and Mega-Event Impacts · Marketing
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| Unique citing works | 7 |
|---|---|
| Citations per year | 0.88 |
| Citation span | 2018 - 2025 (8) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 6 |