Relationship between Hotels’ Website Quality and Consumers’ Booking Intentions with Internet Experience as Moderator
Bibliographic Data
| ID | 12974404 |
|---|---|
| Authors | Liang Wang (0009-0009-7673-7272, Zhejiang University, corresponding author), Robin Law (0000-0001-7199-3757, Hong Kong Polytechnic University) |
| Year | 2019 |
| Volume | 16 |
| Issue | 4 |
| Pages | 585-605 |
| Publication date | 2019-12-09 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of China Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1938-8160 • E-ISSN: 1938-8179 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/19388160.2019.1699484 |
| OpenAlex | W2996017686 |
| Language | EN |
| References cited | 66 |
This study examines how perceived hotel website attributes influence consumers’ booking intentions. From a dynamic view, this study integrates privacy, security and consumers’ perceived protection against online purchasing risks into the empirical model obtained from existing literature. Moreover, consumers’ Internet experiences, as a dynamic learning process, are considered a moderator in the relationship between website quality and booking intentions. Empirical results support the expected hypotheses concerning the effects of website dimensions on booking intentions wherein website usability and booking intentions are the strongest. Moreover, the power law of practice exists as daily and yearly Internet experience can moderate such causal relationship. Implications for hoteliers and future researchers are also presented at the end of this article
Advertising · Business · Empirical research · Moderation · Purchasing · Quality (philosophy · The Internet · Usability · World Wide Web · Computer Science · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Psychology · Social Psychology · Technology Adoption and User Behaviour · Marketing
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| Citation velocity | historical |
|---|---|
| Highly cited | No |