How does cyber incivility affect work withdrawal? The mediating role of basic need satisfaction and burnout and moderating role of conscientiousness
Bibliographic Data
| ID | 13021595 |
|---|---|
| Authors | Boreum Ju (0000-0002-0770-3177, California State University, Bakersfield, corresponding author), Sunjin Pak (0000-0001-7269-0213, California State University, Bakersfield) |
| Year | 2024 |
| Volume | 31 |
| Issue | 3 |
| Pages | 406-436 |
| Publication date | 2024-07-09 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Cross Cultural & Strategic Management (JOURNAL) |
| Journal identifiers | ISSN: 2059-5794 • E-ISSN: 2059-5808 |
| Publisher | Emerald Publishing Limited (PUBLISHER • GB) |
| DOI | 10.1108/ccsm-03-2022-0052 |
| OpenAlex | W4400515374 |
| Language | EN |
| Citations received | 1 |
| References cited | 90 |
Purpose The purpose of this study was to explore the effects of cyber incivility on adverse work outcomes of work withdrawal and turnover intention. Specifically, we draw on self-determination theory and conservation of resources theory to examine the mediating roles of basic need satisfaction and burnout in the relationship between cyber incivility and work outcomes. Design/methodology/approach We used Mplus 7.4 software with a maximum likelihood robust (MLR) estimator to test the structural equation modeling. We followed Anderson and Gerbing’s guidelines to test the hypotheses. Findings The results based on time-lagged data from 685 full-time workers in the United States provide support for the hypotheses that cyber incivility is indirectly associated with work withdrawal and turnover intention through basic need satisfaction and burnout. We also found that for individuals with high conscientiousness, the negative direct effect of cyber incivility on basic need satisfaction and the positive indirect effects of cyber incivility on work withdrawal and turnover intention through basic need satisfaction and burnout are stronger than for individuals with lower conscientiousness. Originality/value Our research revealed that when employees experience cyber incivility, they enter a defensive mode to protect their already stretched resources from unfulfilled basic need satisfaction. Specifically, experiencing cyber incivility interferes with meeting basic need satisfaction and leads to burnout, which, in turn, triggers defensive work withdrawal and turnover intention
Big Five personality traits · Burnout · Conscientiousness · Emotional exhaustion · Extraversion and introversion · Incivility · Job satisfaction · Personality · Structural equation modeling · Test (biology · Clinical Psychology · Computer Science · Cyberloafing and Workplace Behavior · Job Satisfaction and Organizational Behavior · Motivation and Self-Concept in Sports · Psychology · Social Psychology
The impact of nonnormality on full information maximum-likelihood estimation for structural equation models with missing data.
A comparison of the construct validity of two burnout measures in two groups of professionals.
Latent Class Cluster Analysis
Maximum Likelihood Estimation of Latent Interaction Effects with the LMS Method
The Big Five Personality Traits, General Mental Ability, and Career Success Across the Life Span
Sample Size Justification
Capturing autonomy, competence, and relatedness at work
Are Attention Check Questions a Threat to Scale Validity?
Work strain, health, and absenteeism
Work Relationships in Telephone Call Centres
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Employee and Supervisor Ratings of Motivation
Burnout and Turnover Intention Among Social Workers
The Theory of Purposeful Work Behavior
Normal personality assessment in clinical practice
Self-determination in a work organization.
Estimating and interpreting latent variable interactions
Job attitudes and organizational withdrawal
Job-related burnout
Common Method Bias in Regression Models With Linear, Quadratic, and Interaction Effects
Employee substance use and on-the-job behaviors.
On the Assessment of Situational Intrinsic and Extrinsic Motivation
Role of the Big Five personality traits in predicting college students' academic motivation and achievement
Need Satisfaction, Motivation, and Well-Being in the Work Organizations of a Former Eastern Bloc Country
Cutoff criteria for fit indexes in covariance structure analysis
G*Power 3
Common method biases in behavioral research
On Happiness and Human Potentials
Cultural influences on normative reactions to incivility
The role of organizational structure and deviant status in employees’ reactions to and acceptance of workplace deviance
Understanding the consequences of workplace incivility
Psychological Needs and the Facilitation of Integrative Processes
Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being
Hypochondriasis, neuroticism, and aging
Self-Determination Theory in Work Organizations
Conservation of Resources in the Organizational Context
Out of Sight, Not Out of Mind
Structural equation modeling in practice
Self‐determination theory and work motivation
The long arm of email incivility
The role of weekly high‐activated positive mood, context, and personality in innovative work behavior
The general causality orientations scale
Cultural variation in individuals' responses to incivility by perpetrators of different rank
Cyberbullying
Instructional manipulation checks
Egocentrism over e-mail
Conservation of resources
I Hate Everything About You
| Unique citing works | 1 |
|---|---|
| Citations per year | 1 |
| Citation span | 2025 - 2025 (1) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 1 |