The promise of co-design for improving transit service for older immigrants
Development of a co-design framework for Hamilton, Ontario
Bibliographic Data
| ID | 13134993 |
|---|---|
| Authors | Shaila Jamal (0000-0002-3628-4346, McMaster University, corresponding author), K Bruce Newbold (0000-0002-6441-7863, McMaster University) |
| Year | 2023 |
| Volume | 3 |
| Issue | 1 |
| Pages | 83-91 |
| Publication date | 2023-01-24 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Urban Governance (JOURNAL) |
| Journal identifiers | ISSN: 2664-3286 • E-ISSN: 2667-3800 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.ugj.2023.01.002 |
| OpenAlex | W4317885442 |
| Language | EN |
| Citations received | 3 |
| References cited | 50 |
Although co-design is extensively used in education, organizational, and healthcare design, it has rarely been used in public transportation decision-making. Typically, transport service users’ involvement is practiced in the form of public hearings or consultations rather than their direct involvement in the design process. Based on the review of relevant literature on co-design and transportation of immigrants and older adults, this study discusses the promise of co-design for transit service improvement in a developed country context. The study developed a co-design framework to be applied to create a plan for improving transit services for older immigrants in the city of Hamilton, Ontario, Canada. The framework suggests conducting co-design studies by independent investigators instead of service providers to reduce possible biases in the methodology design and decision-making process. Co-design guidelines and principles were developed to address the needs of older immigrants, with the framework addressing their lived experiences, enhancing public engagement, and developing compassionate partnerships among stakeholders. The entire process will allow transit service providers and other community partners to engage with, get insights from, and learn about the impact of their services on older immigrants’ mobility needs. This final output includes a transit service improvement plan, through which the transit service provider can deliver and implement feasible and functional solutions that meet older immigrants’ expectations and improve their transit use experiences
Business · Context (archaeology · Immigration · Political science · Process (computing · Process management · Public relations · Public transport · Service (business · Service design · Service provider · Transport engineering · Computer Science · Engineering · Healthcare innovation and challenges · Migration, Aging, and Tourism Studies · Urban Transport and Accessibility · Marketing
Research co-design in health
Using a multi-stakeholder experience-based design process to co-develop the Creating Active Schools Framework
Are you really doing ‘codesign’? Critical reflections when working with vulnerable populations
Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services
Experience-based design
Experience-based Co-design and Healthcare Improvement
Co-design
Guilt, Fear, Stigma and Knowledge Gaps
On the Brink of Genuinely Collaborative Care
Enabling the participation of marginalized populations
A Compass for Navigating Relationships in Co-Production Processes Involving Vulnerable Populations
Codesigning health and other public services with vulnerable and disadvantaged populations
Getting by with a little help from my friends…and family
Revealing the shape of knowledge using an intersectionality lens
Elder abuse risk factors
The Vulnerability of Immigrants in Research
Exploring liminality in the co-design of rehabilitation environments
Immigrants and Travel Demand in the United States
To drive or not to drive
Transport planning and participation
Mobility work’
The Promise of Co‐Design for Public Policy
Power dynamics and collaborative mechanisms in co-production and co-design processes
Loneliness of Older Immigrant Groups in Canada
Inside‐Out
The New Governance
CO‐Design ‐ing a more context‐based , pluralistic, and participatory future for public administration
Beyond co‐production
Immigrant status and having a regular medical doctor among Canadian adults
Co-initiation of Collaborative Innovation in Urban Spaces
Varieties of Participation in Public Services
Improving public policy and administration
Revisiting Public Management as a Design Science
User Involvement as a Catalyst for Collaborative Public Service Innovation
Beyond Engagement and Participation
A Typology of Public Engagement Mechanisms
| Citations per year | 1.5 |
|---|---|
| Citation span | 2024 - 2026 (3) |
| Highly cited | No |