Reactance to Perceived External Pressure to Introduce Quality Assurance Standards in Organizations
Bibliographic Data
| ID | 13670442 |
|---|---|
| Authors | Herman Steensma (0009-0007-6435-9222, Leiden University, corresponding author), Diederik Erkel (Leiden University) |
| Year | 1999 |
| Volume | 85 |
| Issue | 3_suppl |
| Pages | 1077-1080 |
| Publication date | 1999-12-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Psychological Reports (JOURNAL) |
| Journal identifiers | ISSN: 0033-2941 • E-ISSN: 1558-691X |
| Publisher | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.2466/pr0.1999.85.3f.1077 |
| OpenAlex | W2014594453 |
| Language | EN |
| Citations received | 2 |
| References cited | 1 |
In a telephone survey, 50 managers were interviewed about ISO quality certificates, i.e., certificates which guarantee that products and processes meet prescribed standards. Most measures were single-item scores. Perceptions that other organizations exert pressure to certify may lead to psychological reactance but did not co-vary with striving for higher quality management (Total Quality Management, TQM). Striving for TQM correlated significantly with ratings for Red Tape and Efficiency as possible consequences of ISO certification (correlations are, respectively, −.25 and .37)
Business · Certification · Management · Operations management · Perception · Quality (philosophy · Quality assurance · Reactance · Total quality management · Applied Psychology · Engineering · Ethics in Business and Education · Marketing · Psychology · Quality and Management Systems · Quality and Supply Management
| Citations per year | 0.13 |
|---|---|
| Citation span | 2010 - 2018 (9) |
| Highly cited | No |