Dimensionality of Organizational Justice in a Call Center Context
Bibliographic Data
| ID | 13675911 |
|---|---|
| Authors | Douglas H Flint (0000-0002-8162-1516, University of New Brunswick, corresponding author), Douglas Flint (University of New Brunswick), Lynn M Haley (0000-0002-7289-9305, University of New Brunswick), Jeffrey J Mcnally (0000-0002-5535-1129, University of New Brunswick) |
| Year | 2012 |
| Volume | 110 |
| Issue | 2 |
| Pages | 677-693 |
| Publication date | 2012-04-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Psychological Reports (JOURNAL) |
| Journal identifiers | ISSN: 0033-2941 • E-ISSN: 1558-691X |
| Publisher | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.2466/01.07.21.pr0.110.2.677-693 |
| PMID | 22662419 |
| OpenAlex | W1991682388 |
| Language | EN |
| Citations received | 2 |
| References cited | 56 |
Employees in three call centers were surveyed about their perceptions of organizational justice. Four factors were measured: distributive justice, procedural justice, interpersonal justice, and informational justice. Structural equation modeling was employed to test whether a two-, three-, or four-factor model best fit the call center data. A three-factor model of distributive, procedural, and informational justice provided the best fit to these data. The three-factor model that showed the best fit does not conform to any of the more traditional models identified in the organizational justice literature. This implies that the context in which organizational justice is measured may play a role in identifying which justice factors are relevant to employees. Findings add to the empirical evidence on the dimensionality of organizational justice and imply that dimensionality of organizational justice is more context-dependent than previously thought
Center (category theory · Context (archaeology · Curse of dimensionality · Economic Justice · Organizational commitment · Organizational justice · Political science · Applied Psychology · Artificial Intelligence · Computer Science · Emotional Labor in Professions · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology · Work-Family Balance Challenges
Procedural Justice
Organizational Justice and Human Resource Management
The Social Psychology of Procedural Justice
The Essential Impact of Context on Organizational Behavior
Keeping an Eye on the Mirror
Examining the impact of Culture's consequences
Workers′ Evaluations of the "Ends" and the "Means"
Employee Silence on Critical Work Issues
The role of overall justice judgments in organizational justice research
Stealing in the Name of Justice
Organizational Justice
The Role of Justice in Organizations
Justice at the millennium
On the dimensionality of organizational justice
An Integrative Model of Organizational Trust
Testing Structural Equation Models
Structural Equations with Latent Variables
Handbook of Organizational Justice
Inequity In Social Exchange
Process and outcome
A field study of group diversity, workgroup context, and performance
Location, location, location
Comparative fit indexes in structural models
An integrative framework for explaining reactions to decisions
Subjects, Subjectivity, and Subjectification in Call Center Work
Alternative Ways of Assessing Model Fit
| Citations per year | 0.18 |
|---|---|
| Citation span | 2015 - 2016 (2) |
| Highly cited | No |