Student dissatisfaction in Higher Education
A ‘fuzzy’ index approach
Bibliographic Data
| ID | 14690378 |
|---|---|
| Authors | Steve Cook (0000-0002-1820-8390, Swansea University, corresponding author), Duncan Watson (University of East Anglia), Asha Webb (Technische Universität München, Straubing, Germany), Robert Webb (0000-0003-0035-7037, Stirling Management SchoolUniversity of Stirling, Stirling, UK), Robert I Webb (0000-0003-1714-5778, University of Stirling) |
| Year | 2024 |
| Volume | 49 |
| Issue | 7 |
| Pages | 1107-1119 |
| Publication date | 2024-07-02 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Studies in Higher Education (JOURNAL) |
| Journal identifiers | ISSN: 0307-5079 • E-ISSN: 1470-174X |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/03075079.2023.2258933 |
| OpenAlex | W4386860868 |
| Language | EN |
| Citations received | 6 |
| References cited | 35 |
The revamp of the National Student Survey (NSS) has led to the elimination of the final 'overall satisfaction' question for Higher Education Institutions in England.This paper develops an index approach that can effectively summarise student satisfaction, utilising a 'fuzzy poverty' methodology that assigns weights to dissatisfaction outcomes based on their correlation levels.We show how our dissatisfaction index enables a comprehensive sector-level analysis by combining NSS data with sector-wide data and further show the usefulness by presenting a case study.Our approach can be universally and unbiasedly applied to student surveys globally, while alleviating problems related to the removal of the overall satisfaction question in the UK
Economic growth · Economics · Higher education · Mathematics education · Pedagogy · Sociology · World Wide Web · Communication in Education and Healthcare · Computer Science · Evaluation of Teaching Practices · Online and Blended Learning · Psychology
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| Citations per year | 3 |
|---|---|
| Citation span | 2024 - 2026 (3) |
| Highly cited | No |