A Systematic Review of Contactless Technologies Research in Hospitality and Tourism During the Covid-Pandemic

Bibliographic Data

ID15031979
AuthorsBobbie Rathjens (0000-0001-6191-0057, Michigan State University), Nefike Gunden (0000-0003-2547-7414, Independent Researcher, Lakewood Ranch, FL, USA), Lu Zhang (0000-0002-8855-8492, Michigan State University), Geetika Jain (Digital Transformation, Keele University, Keele Business School, Straffordshire, UK), Robin Law (0000-0001-7199-3757, Faculty of Business Administration, University of Macau, Asia-Pacific Academy of Economics and Management, Taipa, Macau SAR, China)
Year2025
Volume49
Issue2
Pages351-365
Publication date2025-02-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueJournal of Hospitality & Tourism Research (JOURNAL)
Journal identifiersISSN: 1096-3480 • E-ISSN: 1557-7554
PublisherSAGE Publications (PUBLISHER • US)
DOI10.1177/10963480231191192
LanguageEN
Citations received6
References cited75

Since the onset of the COVID-19 pandemic, the implementation of contactless technologies in hospitality and tourism has grown exponentially, making understanding consumer adoption of these technologies an important research area. A systematic literature review of relevant studies published in hospitality and tourism journals was conducted to identify three main subsets of the antecedents of contactless technologies adoption: system, user, and the environment. An analysis of 44 peer-reviewed articles from top hospitality and tourism journals is presented, along with an identification of 10 main categories of contactless technology. Findings indicate the specific technologies adopted since the onset of the COVID-19 pandemic and the common factors studied related to contactless technologies in past research. Theoretical/managerial implications and directions for future research are discussed

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