Framework for Performance Measurement in Hospitality Industry – Case Study Slovenia
Bibliographic Data
| ID | 15066419 |
|---|---|
| Authors | Gordana Ivankovič (0000-0001-5021-2413, University of Primorska), Sandra Jankovič (0000-0003-0826-9461, Institute for Tourism), Sandra Peršič |
| Year | 2010 |
| Volume | 23 |
| Issue | 3 |
| Pages | 12-23 |
| Publication date | 2010-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Economic Research-Ekonomska Istraživanja (JOURNAL) |
| Journal identifiers | ISSN: 1331-677X • E-ISSN: 1848-9664 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/1331677x.2010.11517420 |
| OpenAlex | W153163863 |
| Language | EN |
| Citations received | 6 |
| References cited | 1 |
Hotel organizations in transition economies must create effective competitive methods for survival, since they exist in an environment where both customer and investor are demanding more from every organization. In search of solutions they should use performance measurement system that meets the requirements of a changed environment.The aim of this paper is to present how developed is performance measurement in hotel organizations in Slovenia. The article is based on the research carried out in Slovenia in hotels with over 100 rooms. First the necessary information for various decision-making levels will be introduced together with the criteria for efficiency measurement and then the basic hypothesis will be tested by relevant statistical methods
Business · Competitive advantage · Customer needs · Hospitality · Hospitality industry · Hotel industry · Industrial organization · Performance measurement · Process management · Tourism · Computer Science · Cruise Tourism Development and Management · Maritime Ports and Logistics · Strategic Planning and Analysis · Marketing
The behaviour of tourism firms in the area of innovativeness
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The Reduction of Uncertainty in Making Decisions by Evaluating the Macroeconomic Forecasts Performance in Romania
A systematic review of research on innovation in hospitality and tourism
Benchmarking tourist hotels performance for strategies development
The relationship between customer-related social stressors and job outcomes
| Unique citing works | 6 |
|---|---|
| Citations per year | 0.43 |
| Citation span | 2012 - 2021 (10) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 3 |