Ceci n'est pas un Objet? Talking About Objects in E-mail

Bibliographic Data

ID15215954
AuthorsNicolas Ducheneaut (Palo Alto Research Center, corresponding author), Victoria Bellotti (0009-0000-8062-3061, Palo Alto Research Center)
Year2003
Volume18
Issue1-2
Pages85-110
Publication date2003-06-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueHuman-Computer Interaction (JOURNAL)
Journal identifiersISSN: 0737-0024 • E-ISSN: 1532-7051
PublisherTaylor & Francis (PUBLISHER • GB)
DOI10.1207/s15327051hci1812_4
OpenAlexW2060955638
LanguageEN
Citations received6
References cited27

E-mail, far from being a poor, technically limited substitute for face-to-face communication, has some unique and compelling properties that make it ideally suited for talking about objects. In this article we show how e-mail users have evolved new forms of electronic deictic references to refer to work objects and have taken full advantage of the fluid boundaries between the different roles that e-mail can assume. We also illustrate how e-mail users draw on the persistence of the medium to make sense of the objects being talked about and sometimes even transform the conversation itself into an object of conversation. We conclude with several design suggestions for future electronic mail software based on these findings

Conversation · Deixis · Electronic mail · Face (sociological concept · Linguistics · Object (grammar · World Wide Web · Communication · Computer Science · Information Systems Theories and Implementation · Personal Information Management and User Behavior · Psychology · Usability and User Interface Design · Artificial Intelligence

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