Developing a Measurement Scale of Gender-Friendly Hospital Environments
An Exploratory Study of Customer Perceptions in Taiwan
Bibliographic Data
| ID | 15468220 |
|---|---|
| Authors | Ying-Chyi Chou (Tunghai University), Ying‐Chyi Chou (0000-0002-2260-1275, Tunghai University), Van Thac Dang (0000-0001-6984-3776, Shantou University, corresponding author), Hsin-Yi Yen (Providence University), Pi-Shan Hsu (0009-0006-0491-6413, Ministry of Health and Welfare) |
| Year | 2018 |
| Volume | 15 |
| Issue | 10 |
| Pages | 2227-2227 |
| Publication date | 2018-10-11 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Environmental Research and Public Health (JOURNAL) |
| Journal identifiers | ISSN: 1661-7827 • E-ISSN: 1660-4601 |
| Publisher | Multidisciplinary Digital Publishing Institute (PUBLISHER • CH) |
| DOI | 10.3390/ijerph15102227 |
| PMID | 30314358 |
| OpenAlex | W2896643025 |
| Language | EN |
| References cited | 27 |
According to the United Nations, males and females should be given equal treatment in physical and psychological services, and healthcare institutions should exert greater efforts to reduce the gap in gender equality. However, this issue has been largely ignored in previous literature on healthcare environments. Designing a hospital environment that focuses on gender differences is critical to academic researchers and practical managers in all healthcare institutions. Thus, as an exploratory effort, this study aims to develop a measurement to assess customer perceptions of gender-friendly hospital environments. To identify and refine the structure of the instrument, two studies are conducted at different hospitals in Taiwan. The exploratory evidence shows there are five factors (i.e., physical design, functional design, marking design, gender perception, and gender-friendly services) and 28 items in the measurement scale of gender-friendly hospital environments. Results also show that gender-friendly hospital environments affect customers' loyalty and willingness to pay. Based on our findings, hospital practitioners and researchers can adopt the measurement instrument used in this study to deal with the gap of gender equality in healthcare environments
Affect (linguistics · Business · Exploratory research · Geography · Health care · Loyalty · Medical education · Perception · Political science · Scale (ratio · Sociology · Applied Psychology · Gender Studies and Social Issues · Global Healthcare and Medical Tourism · Medicine · Nursing · Psychology · Urban Green Space and Health · Marketing
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| Citation velocity | historical |
|---|---|
| Highly cited | No |