Promoting OPD Patient Satisfaction through Different Healthcare Determinants
A Study of Public Sector Hospitals
Bibliographic Data
| ID | 15513816 |
|---|---|
| Authors | Abid Hussain (0009-0002-8870-7109, Zhejiang University), Muhammad Asif (0000-0003-0076-8717, Zhejiang University), Arif Jameel (0000-0001-8551-4040, Zhejiang University), Jinsoo Hwang (0000-0003-1270-0453, Sejong University), Noman Sahito (0000-0002-9674-5351, Mehran University of Engineering and Technology), Shahida Kanwel (0000-0002-9472-8005, Tourism College of Zhejiang) |
| Year | 2019 |
| Volume | 16 |
| Issue | 19 |
| Pages | 3719-3719 |
| Publication date | 2019-10-02 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Environmental Research and Public Health (JOURNAL) |
| Journal identifiers | ISSN: 1661-7827 • E-ISSN: 1660-4601 |
| Publisher | Multidisciplinary Digital Publishing Institute (PUBLISHER • CH) |
| DOI | 10.3390/ijerph16193719 |
| PMID | 31581643 |
| OpenAlex | W2978563961 |
| Language | EN |
| Citations received | 8 |
| References cited | 50 |
Patient satisfaction is a core tool for measuring the performance of the hospitals as well as the service provider and the services that they are providing to the patients. The aim of this research is to evaluate how information received, medical equipment, distance from the hospital, and physical infrastructure influenced patient satisfaction at public hospitals in Southern Punjab, Pakistan. An exploratory research technique was used. We distributed 700 questionnaires through a random method, and 579 provided proper responses. A confirmatory factor analysis (CFA) and a regression analysis were used for the data analysis. The study results illustrated that medical equipment, information received, distance from the hospital, and physical infrastructure had significantly positive impacts ( p = 0.001) on patient satisfaction. To promote higher level of satisfaction, there is a need to take appropriate steps for improvement
Business · Confirmatory factor analysis · Exploratory factor analysis · Exploratory research · Family medicine · Health care · Medical emergency · Patient satisfaction · Public health · Public hospital · Public sector · Service (business · Customer Service Quality and Loyalty · Healthcare Quality and Satisfaction · Medicine · Nursing · Patient Satisfaction in Healthcare · Marketing
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| Unique citing works | 8 |
|---|---|
| Citations per year | 1,14 |
| Citation span | 2019 - 2022 (4) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 8 |