Analysing instruments for measuring perceived sport service quality
A literature review
Bibliographic Data
| ID | 16830293 |
|---|---|
| Authors | Javier Alonso Serrano (Perdana University), Francisco Segado Segado (Perdana University) |
| Year | 2015 |
| Volume | 10 |
| Issue | 28 |
| Pages | 67-76 |
| Publication date | 2015-03-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Cultura Ciencia y Deporte (JOURNAL) |
| Journal identifiers | ISSN: 1696-5043 • E-ISSN: 1989-7413 |
| Publisher | UCAM CCD (PUBLISHER) |
| DOI | 10.12800/ccd.v10i28.516 |
| OpenAlex | W2133146216 |
| Language | EN |
| Citations received | 4 |
| References cited | 13 |
La experiencia del consumidor con el servicio ha sido tradicionalmente considerada como una de las variables ms relevantes que influyen sobre las actitudes hacia el mismo. Estas actitudes del consumidor son una parte primordial de la investigacin en marketing. En el contexto de los servicios deportivos, la calidad percibida y su relacin con la satisfaccin son las variables ms utilizadas. El objetivo de este trabajo es recopilar y analizar mediante una revisin bibliogrfica diferentes herramientas de medicin de calidad del servicio deportivo desde el ao 2000 hasta la actualidad
Business · Physics · Service quality · Consumer Behavior in Brand Consumption and Identification · Customer Service Quality and Loyalty · Psychology · Wine Industry and Tourism · Marketing
Critical Incident Technique
Servperf versus Servqual
Some New Thoughts on Conceptualizing Perceived Service Quality
The Behavioral Consequences of Service Quality
Self-Service Technologies
Measuring Service Quality
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality
Optimal number of response categories in rating scales
Consumer Perceptions of Price, Quality, and Value
The Discovery of Grounded Theory
A Kernel Density Analysis of Continuous Typical-Response Scales
Effects of Response Order on Likert-Type Scales
The Effects of Team Loyalty and Selected Stadium Factors on Spectator Attendance
| Citations per year | 0.67 |
|---|---|
| Citation span | 2020 - 2025 (6) |
| Highly cited | No |