Internationalization of Higher Education, University Quality Service, and International Students’ Loyalty in Malaysia
Bibliographic Data
| ID | 16913315 |
|---|---|
| Authors | Ismail Hussein Amzat (0000-0001-9973-9646, International Islamic University Malaysia, corresponding author), Hairuddin Mohd Ali (0000-0002-6227-4985, International Islamic University Malaysia), Mohd Burhan Ibrahim (International Islamic University Malaysia), Azam Othman (International Islamic University Malaysia), Mohamad Johdi Salleh (International Islamic University Malaysia), Mohamad Johdi Bin Salleh, Abdul Hakeem Alade Najimdeen (0000-0002-4145-7635, International Islamic University Malaysia) |
| Year | 2023 |
| Volume | 13 |
| Issue | 4 |
| Publication date | 2023-10-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | SAGE Open (JOURNAL) |
| Journal identifiers | ISSN: 2158-2440 • E-ISSN: 2158-2440 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/21582440231210498 |
| OpenAlex | W4389102260 |
| Language | EN |
| Citations received | 4 |
| References cited | 43 |
This quantitative study examines the effects of internationalization practices on university quality service and students’ loyalty as perceived by international students in Malaysian public universities. A total of 1,575 international students from 10 different public universities in Malaysia and from different home countries participated in this study. Stratified sampling was used to select the international students by dividing the population into continents. Data were collected using questionnaires and analyzed using SmartPLS Structural Equation Model (PLS-SEM). The findings of PLS-SEM confirmed the effect of internationalization of higher education practice and university quality service on international student loyalty in Malaysia. It was also found the effect of internationalization of higher education practice on university quality service. The research reported here adds to the growing body of knowledge on foreign student satisfaction and perceptions of quality, internationalization of education, and student mobility. It also helps provide some insights for the education industry in Malaysia and beyond in their effort to gain global recognition in the field of academic teaching, research, and professional development
Business · Higher education · International education · Internationalization · Internationalization of Higher Education · Loyalty · Medical education · Political science · Population · Public relations · Service quality · Sociology · Stratified sampling · Structural equation modeling · Customer Service Quality and Loyalty · Higher Education Governance and Development · International Student and Expatriate Challenges · Mathematics · Medicine · Psychology · Marketing
Education at a Glance 2015
Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach
The Emergence of a Regional Education Hub
“Push‐pull” factors influencing international student destination choice
Consumer Trust, Value, and Loyalty in Relational Exchanges
Higher Education Crosses Borders
A Conceptual Model of Service Quality and Its Implications for Future Research
Discriminant Validity Assessment
Dropout from Higher Education
When to use and how to report the results of PLS-SEM
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education
Leaving College
Factors for Chinese Students Choosing Australian Higher Education and Motivation for Returning
Comprehensive Internationalization in the Pursuit of ‘World-Class’ Status
| Unique citing works | 4 |
|---|---|
| Citations per year | 2 |
| Citation span | 2024 - 2026 (3) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 4 |