Email Overload
Rethinking University Communication with At-Promise Students
Bibliographic Data
| ID | 17817552 |
|---|---|
| Authors | Zoë B Corwin (University of Southern California, corresponding author), Zoë Corwin (University of Southern California), Mariama Nagbe (University of Southern California), Amy M Goodburn, Amy Goodburn (University of Nebraska), Kristy Saunders (Wake Technical Community College), Huai-Mei Furman (University of Nebraska), Sarah Edwards (0000-0002-8668-7602, University of Nebraska) |
| Year | 2026 |
| Volume | 63 |
| Issue | 3 |
| Pages | 1-16 |
| Publication date | 2026-03-26 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of Student Affairs Research and Practice (JOURNAL) |
| Journal identifiers | ISSN: 1949-6605 • E-ISSN: 1949-6591 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/19496591.2026.2639502 |
| OpenAlex | W7140875970 |
| Language | EN |
| References cited | 31 |
Postsecondary institutions tend to overwhelm students with e-mail communications, consequently affecting how students (dis)engage with campus information and navigate campus resources. Drawing on a three-year research-practice partnership and ecological validation theory, the study reveals how two campuses strategized to improve e-mail communications with at-promise students. Action-oriented findings underscore the importance of coordinated, validating, and student-centered communication strategies that affirm student identities and improve access to critical institutional information in the digital age.
Computer-mediated communication · Electronic mail · Focus group · Higher education · Qualitative research · The Internet · Impact of Technology on Adolescents · Innovations in Educational Methods · Personal Information Management and User Behavior
Individual and Collective Learning Through Professional Learning Communities
Challenging Assumptions
Thx 4 the msg
Faculty perceptions of chosen name policies and non-binary pronouns
The effect of SMS nudges on higher education performance
Perceived benefits and barriers of a prototype early alert system to detect engagement and support ‘at-risk’ students
How do students use digital technology to manage their university-based data
| Citation velocity | historical |
|---|---|
| Highly cited | No |