Cultural diversity in hospitality work
Bibliographic Data
| ID | 20501433 |
|---|---|
| Authors | T Baum (0000-0002-5918-847X, University of Strathclyde), Eli Dutton (University of Strathclyde), Shamim Karimi (University of Strathclyde), Jithendran Kokkranikal (0000-0003-0103-562X, University of Strathclyde), Frances Devine (University of Ulster), Niamh Hearns (Mayo Clinic) |
| Year | 2007 |
| Volume | 14 |
| Issue | 3 |
| Pages | 229-239 |
| Publication date | 2007-08-07 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Cross Cultural Management An International Journal (JOURNAL) |
| Journal identifiers | ISSN: 1352-7606 • E-ISSN: 1758-6089 |
| Publisher | Emerald (PUBLISHER) |
| DOI | 10.1108/13527600710775775 |
| OpenAlex | W1983510438 |
| Language | EN |
| Citations received | 14 |
| References cited | 6 |
Purpose The purpose of this paper is to address the growing importance of migrant workers to the hospitality industry of peripheral locations in the UK. Design/methodology/approach The paper draws on data collected through in‐depth surveys of and focus group discussions with migrant workers in hotels in three peripheral locations in the UK. Findings Findings point to varied experiences for international workers in terms of recruitment and selection of international workers; their work‐related and social integration within the workforce and the wider community; aspirations for training and development among international employees; insights into the futures that migrant workers see for themselves; and their overall experience of living and working in the UK. Research limitations/implications The study is located in three regions of the UK and each study is of relatively small scale. This is a potential limitation but compensation is afforded by the depth of information collected in each location. Practical implications The study suggests that employers are unwilling to invest in the development of international staff who have high levels of general education and training that is not sector specific. Promotion opportunities are seen to be limited. The paper points to the need for hospitality management to make more effective use of this source of labour. Originality/value This paper is the first to undertake a study of the migrant worker experience in peripheral areas of the UK and to focus on a diverse skills sector such as hospitality
Business · Economic growth · Economics · Focus group · Hospitality · Originality · Political science · Public relations · Qualitative research · Social science · Sociology · Tourism · Workforce · Engineering · Gender Diversity and Inequality · Hospitality and Tourism Education · International Student and Expatriate Challenges · Marketing
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Antecedents and Outcomes of a Culturally Diverse Workforce in Hotels
Migrant workers in small London hotels
Doing the ‘dirty work’ of the green economy
Employment experiences of Polish migrant workers in the UK hospitality sector
In search of employment
Migrant workers
The Mobilities of Hospitality Work
Migrant relationships and tourism employment
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Understanding the Travel Decision-Making Behaviors of Ethnic Minority Tourists
Employment, Social Networks and Undocumented Migrants
Migration and Innovation at the Bottom End
| Unique citing works | 14 |
|---|---|
| Citations per year | 0,88 |
| Citation span | 2010 - 2026 (17) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 14 |