Misleading by Example
The Effects of a Manager's Unfair Customer Treatment on Service Employee Performance and Perceived Managerial Trustworthiness
Bibliographic Data
| ID | 2065263 |
|---|---|
| Authors | Joel M Evans (0000-0001-5514-1861, Prince Mohammad Bin Salman College of Business and Entrepreneurship, corresponding author), Jennifer Anderson (0000-0002-0713-6897, Weber State University), Stephen Gilliland, Stephen W Gilliland (University of Arizona) |
| Year | 2018 |
| Volume | 31 |
| Issue | 3 |
| Pages | 260-289 |
| Publication date | 2018-09-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Justice Research (JOURNAL) |
| Journal identifiers | ISSN: 0885-7466 • E-ISSN: 1573-6725 |
| Publisher | Springer Science and Business Media LLC (PUBLISHER) |
| DOI | 10.1007/s11211-018-0310-0 |
| OpenAlex | W2883385479 |
| Language | EN |
| Citations received | 1 |
| References cited | 75 |
Business · Dual (grammatical number · Economics · Indictment · Management · Service (business · Supervisor · Trustworthiness · Value (mathematics · Computer Science · Job Satisfaction and Organizational Behavior · Psychology · Psychology of Social Influence · Social Power and Status Dynamics · Social Psychology · Marketing
Advances In Experimental Social Psychology
The Social Psychology of Procedural Justice
Getting even for customer mistreatment
The effect of the performance appraisal system on trust for management
Models of Interpersonal Trust Development
Explaining the justice–performance relationship
Trust in Management and Performance
Transforming service employees and climate
Trust, trustworthiness, and trust propensity
Contact employees
Examining the Effects of Sleep Deprivation on Workplace Deviance
The effects of trust in authority and procedural fairness on cooperation.
Third-Party Reactions to Employee (Mis)treatment
Toward Understanding and Measuring Conditions of Trust
The effects of distributive, procedural, and interactional justice on postcomplaint behavior
Justice at the millennium
Affect- And Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations.
On the dimensionality of organizational justice
SPSS and SAS procedures for estimating indirect effects in simple mediation models
Social learning theory
What Should Be Done with Equity Theory
A Relational Model of Authority in Groups
The Group Engagement Model
External validity is more than skin deep
New work attitude measures of trust, organizational commitment and personal need non‐fulfilment
Work Engagement
Trust as a mediator of the relationship between organizational justice and work outcomes
Deontic justice
The Analysis of Covariance Structures
The problem-solving service worker
The Self-Relevant Implications of the Group-Value Model
The moderator–mediator variable distinction in social psychological research
The moderator-mediator variable distinction in social psychological research
The psychology of procedural justice
Understanding why the justice of group procedures matters
When do we need procedural fairness? The role of trust in authority
Towards an understanding of inequity
Dilemmatics
| Citations per year | 0.5 |
|---|---|
| Citation span | 2024 - 2024 (1) |
| Highly cited | No |